- Report: #79972
Complaint Review: Shadow shopper - Houston Texas
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Author Not Confirmed
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Shadow shopper
8203 Willow Place South, Suite 230 Houston, 77070 Texas, U.S.A.
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Shadowshopper Poor customer service, total ripoff! Houston Texas
I recently submitted a trial membership for Shadowshopper.com.
As the trial membership was coming to the end I sent an email to the company explaining I did not want any further business with this company. They promised jobs opportunities, I followed through on several emails to find jobs in my area, none were to be found. As I sent the email letting them know I did not want any further charges or membership, my bank statement arrived two weeks later with a $99. charge for a year membership to this website.
I immediately called my bank letting them know this was an unauthorized charge. The bank took great care of me and is working with me to resolve this matter. I have sent several emails to shadowshopper.com and have not had any sympathy or any resolve to settle this matter.
The bank gave me their phone number, I have called them and sent one more email and again the matter is not settled.
I find it totally ironic that this company who solicites job for rating customer service in other companies has such poor customer service. I have found their customer service department one of the poorest departments I have ever had to deal with.
I hope that by placing this complaint along with many more some other poor person will not join this site to lose their time and money. I would rate this site the most horrible site on the internet.
Thank you
Dianne
Pepperell, Massachusetts
U.S.A.
As the trial membership was coming to the end I sent an email to the company explaining I did not want any further business with this company. They promised jobs opportunities, I followed through on several emails to find jobs in my area, none were to be found. As I sent the email letting them know I did not want any further charges or membership, my bank statement arrived two weeks later with a $99. charge for a year membership to this website.
I immediately called my bank letting them know this was an unauthorized charge. The bank took great care of me and is working with me to resolve this matter. I have sent several emails to shadowshopper.com and have not had any sympathy or any resolve to settle this matter.
The bank gave me their phone number, I have called them and sent one more email and again the matter is not settled.
I find it totally ironic that this company who solicites job for rating customer service in other companies has such poor customer service. I have found their customer service department one of the poorest departments I have ever had to deal with.
I hope that by placing this complaint along with many more some other poor person will not join this site to lose their time and money. I would rate this site the most horrible site on the internet.
Thank you
Dianne
Pepperell, Massachusetts
U.S.A.
1 Updates & Rebuttals
Johnathon
Houston,Texas,
U.S.A.
Response: Shadowshopper Poor customer service,
#2UPDATE Employee
Tue, July 31, 2007
Diane was issued a refund. We did ask her to provide a copy of the email she sent requesting that her account be cancelled prior to her renewal. Once she finally forwarded this email to us we then did refund her the renewal charge.
