Complaint Review: Shadowshopper - Houston Texas

Here is a copy of an email that I sent Johnathon in 2005...does not sound like someone whom did not try to cancel does it? Also as you read his email you will realize this is a company that wants to get paid for nothing...I was not using the service for the entire year billed but he still kept my money. UNETHICAL!! WARNING ALL YOU HARD WORKERS....stear clear!!!!! Date: Wed, 9 Feb 2005 23:21:00 -0800 (PST) From: "Teresa" Add to Address Book Add Mobile Alert Subject: RE: RE: DISPUTE To: --- As stated I did not authorize and I have made several attempts to cancel. This is the first confirmation of cancellation that you provided but I just received another email from you 3 days after confirmation of cancellation. The bottom line you did not deliver as promised 90% of your emails were repeats and I do not wants your service what kind of company makes you pay for a service not only do you not want and do not receive but you are basically charging me for nothing! I will dispute with my credit card company as stated earlier I hope they will protect me from this sort of fruadelent behavior. I say I cancelled you claim I didn't I don't want your service yet you still charge me for nothing! Not very fair is it? [email protected] wrote: You did agree to the charges by checking the box saying "I have read and agree to the above terms and conditions." and we have done nothing illegal. You did check the box that says "I have read and agree to the above terms and conditions." not only once but twice. You agreed to the terms of service for the first time by checking the box saying "I have read and agree to the above terms and conditions." on 10/02/04 when you registered for a Bronze free membership. You agreed to these terms again for a second time by checking the box saying "I have read and agree to the above terms and conditions." on 10/03/04 when you upgraded your membership to a 30 day trial membership. On 11/03/04 your membership was renewed exactly as stated in the terms of service you agreed to, because you did not cancel or notify us that you did not want to continue your membership. On 12/10/04 you cancelled your membership. You had over the 30 days to notify us if you did not want to continue your membership, which you did not. I will be more than happy to reactivate your membership for you but I can not issue a refund ________________ GEE he will renwe my membership...how honorable! Besides you will receive no real leads from this company!

Teresa was notified in at least 6 different places about the automatic renewal to her membership (listed below). This could only come as a shock if the information was not read and followed to prevent it. I find it difficult for someone to not be able to pay attention to details when that is what the number one requirement is for a mystery shopper. 1. TRIAL DESCRIPTION ON ORDERING FORM (before joining in BOLD): And, if you're as happy as we think you'll be, do nothing and we'll automatically renew your membership when it expires. If you're not completely satisfied, just go into your account preferences to cancel your renewal anytime before your membership is up. No questions and no further obligation. 2. TERMS OF SERVICE (before joining): [Box you checked states, I have read and agree to the above terms and conditions. ] On the 30th day of your trial membership, your credit card on file will be charged for continuing membership at your current membership level, Silver or Gold, for the time period you have specified, either 90 days or 1 year, based on the preferences you have set on your Account Information page. You may request NOT to have your credit card automatically charged for renewal anytime during the 30 day trial period, by either changing your account preferences yourself on the Account Information page located at https://www.shadowshopper.com/myshadowshopper_shopper_account_information.cfm (select "I'll do it myself. Don't automatically renew) under Account Renewal Preference, or by emailing us a notification of your intent to prevent automatic renewal prior to the time of renewal. If neither of these actions is taken prior to the renewal transaction, you agree to pay the full renewal charge. NO refunds, for any reason, will be issued after the renewal transaction has occurred. You may choose to cancel your membership after the renewal transaction has occurred, however, no refunds will be issued, either in full or for the unused portion of membership. 3. WELCOME EMAIL (after joining) Toward the bottom of the email it states, And remember, if you're as happy as we think you'll be, do nothing and we'll automatically renew you for a year's membership at the end of your trial. 4. MY INFORMATION LOGIN PAGE (after joining) At very top of page it states, [first name] you are currently a ShadowShopper Level member. Your account is due to automatically renew on (date). 5. MY INFORMATION - ACCOUNT PREFERENCES PAGE (after joining) Under heading VI., the page states, Choose your account renewal preference. When your trial membership expires on we'll automatically renew your membership. We'll use your credit card listed above and renew your membership for One Year () 6. COMMON QUESTIONS PAGE (before joining) Towards the bottom of the page is the question, Will my membership renew automatically? Yes, all our memberships are set to automatically renew when your membership expires, for your convenience. You may request NOT to have your credit card automatically charged anytime before the renewal occurs, by either changing your account preferences yourself or by emailing us a notification of your intent to prevent automatic renewal. To change your renewal preference yourself, simply go to your Account Information page located here (NOTE: you must be logged in for this link to work). Select I'll do it myself. Don't automatically renew and click the 'update' button and your request will be immediately processed. You will also receive an email confirming your action for your records.