Complaint Review: Shadowshopper - Houston Texas

Granny was notified in at least 7 different places about the automatic renewal to her membership (listed below). This could only come as a shock if the information was not read and followed to prevent it. I find it difficult for someone to not be able to pay attention to details when that is what the number one requirement is for a mystery shopper. 1. TRIAL DESCRIPTION ON ORDERING FORM (before joining in BOLD): And, if you're as happy as we think you'll be, do nothing and we'll automatically renew your membership when it expires. If you're not completely satisfied, just go into your account preferences to cancel your renewal anytime before your membership is up. No questions and no further obligation. 2. TERMS OF SERVICE (before joining): [Box you checked states, I have read and agree to the above terms and conditions. ] On the 30th day of your trial membership, your credit card on file will be charged for continuing membership at your current membership level, Silver or Gold, for the time period you have specified, monthly, 90 days or 1 year, based on the preferences you have set on your Account Information page. You may request NOT to have your credit card automatically charged for renewal anytime during the 30 day trial period, however you WILL BE CHARGED for the initial membership level you signed up for (there is NO refund of membership fees after signing up, this non-charging only applies to RENEWAL fees of membership) by either changing your account preferences yourself on the Account Information page located at https://www.shadowshopper.com/myshadowshopper_shopper_account_information.cfm (select "I'll do it myself. Don't automatically renew.") under Account Renewal Preference, or by emailing us a notification of your intent to prevent automatic renewal prior to the time of renewal. If neither of these actions are taken prior to the renewal transaction, you agree to pay the full renewal charge. NO refunds, for any reason, will be issued after the renewal transaction has occurred. You may choose to cancel your membership after the renewal transaction has occurred, however, no refunds will be issued, either in full or for the unused portion of membership. Choosing to not automatically renew your account upon your membership expiration date will result in cancellation of your membership. ALL SALES ARE FINAL. 3. WELCOME EMAIL (after joining for your paid membership) Toward the bottom of the email it states, And remember, if you're as happy as we think you'll be, do nothing and we'll automatically renew you for a year's membership at the end of your trial. 4. MY INFORMATION LOGIN PAGE (after joining) At very top of page it states, [first name] you are currently a ShadowShopper Gold Level member. Your account is due to automatically renew on . 5. MY INFORMATION - ACCOUNT PREFERENCES PAGE (after joining) Under heading VI., the page states, Choose your account renewal preference. When your trial membership expires on we'll automatically renew your membership. We'll use your credit card listed above and renew your membership for One Year. 6. COMMON QUESTIONS PAGE (before joining) Towards the bottom of the page is the question, Will my membership renew automatically? Yes, all our memberships are set to automatically renew when your membership expires, for your convenience. You may request NOT to have your credit card automatically charged anytime before the renewal occurs, by either changing your account preferences yourself or by emailing us a notification of your intent to prevent automatic renewal. To change your renewal preference yourself, simply go to your Account Information page located here (NOTE: you must be logged in for this link to work). Select I'll do it myself. Don't automatically renew and click the 'update' button and your request will be immediately processed. You will also receive an email confirming your action for your records. 7. RENEWAL REMINDER EMAIL (towards the bottom, sent 10 days prior to renewal) And while you're logged in, why not upgrade your membership a few days early? Not only have we made the ShadowShopper membership inexpensive, we also make it convenient with our no-hassle auto-renewal. All of our accounts are set up this way to make it easier for you to concentrate on getting paid to eat and shop, not on keeping track of expiration dates. Your account is currently set to automatically renew to a year's membership at the end of your trial period. But, if you'd rather renew to a quarterly or month-to-month plan, or not auto-renew at all but do it manually, just change your preferences in your MyShadowShopper section. It's easy, just click HERE. We're excited to have the opportunity to send you the best mystery shopping job opportunities in the months to come.