- Report: #378040
Complaint Review: Shadowshopper - Internet
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Shadowshopper
www.shadowshopper.com Internet, U.S.A.
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Shadowshopper I was automatically charged $99 for a membership Internet
I was automatically charged the $99 for a renewal membership. I went into "my information" didn't find a place in there to change or cancel anything. nor did I find a place in the "renew and upgrade" tab. Under that tab it tells you "To upgrade or renew your account, simply choose the membership option that's right for you." no where on that page is there a place to cancel your membership. This tells me that it will upgrade, if i choose one of the options as there is NOTHING on the page about canceling... I only found out AFTER the second email to that you actually have to go to the common questions page, read that until you come to a link to go to your information, mind you, this take you to a totally different page then the tab that says "my information"
If this company was NOT in the practice of trying to rip people off, they would put the cancellation information right with the renewal information, they can't even put it on the page that says "my information" where you would think it would be.
I have reported this with my bank and will be contacting any other authorities I need to to get refund, including the attorney generals office. I am not interested in the services of this company.. and if I knew that there was something else I needed to do I would have done it. If this company was practicing in good faith, and had a reasonable customer service, they would have no problem refunding money.
Chris
Chardon, Ohio
U.S.A.
If this company was NOT in the practice of trying to rip people off, they would put the cancellation information right with the renewal information, they can't even put it on the page that says "my information" where you would think it would be.
I have reported this with my bank and will be contacting any other authorities I need to to get refund, including the attorney generals office. I am not interested in the services of this company.. and if I knew that there was something else I needed to do I would have done it. If this company was practicing in good faith, and had a reasonable customer service, they would have no problem refunding money.
Chris
Chardon, Ohio
U.S.A.
2 Updates & Rebuttals
Steve
Bradenton,Florida,
U.S.A.
Employee "Jonathon" is nothing but a LIAR and a THIEF. BEWARE!!
#2Consumer Comment
Mon, March 30, 2009
Jonathan, Save your BS for someone else!! You are engaing in FRAUD and I have the proof. I cancelled my subscription back in DEC 2008 and at the same time disputed the "autorenewal" which I never authorized. You sent me a confirmation that you suspended the autorenewal and cancelled my account, but you disputed my chargeback/dispute anyway. OK...I let that one go. Now, TODAY, I open my credit card statement and find TWO, thats right, TWO charges both made on 03/03/2009 for $19.99 each! What the hell is this? I never authorized these charges! What part of CANCEL do you not understand? Three months go by without any charges so I assume we are done, but then you take it upon yourself to charge my card again THREE MONTHS LATER? And, you charge it TWICE??? Now, you have cost me time and money, so I am reporting you to various authorities and most likely filing a civil lawsuit on you for my damages in both time and money you are costing me. I hope you enjoy the State of Nevada and the FBI on your back, and REALLY hope you enjoy paying my legal fees and court costs too. Wait for the summons.
Johnathon
Houston,Texas,
U.S.A.
Offer of Partial Refund Refused
#3UPDATE Employee
Tue, February 10, 2009
Chris was offered a partial refund since she did not cancel prior to her account renewing. She was alerted in seven different places which included an email notification 10 days prior to renewal. All she had to do was respond to the renewal notification with "Cancel Please" or through our Contact Us page. She did neither of these prior to her renewal so we offered a partial refund to which she refused. We did try to settle this in a professional manner. She agreed to the renewal when she took the introductory offer but never let us know she wanted to cancel her membership so it was renewed as stated.
