Rl
Liberty Hill,#2Author of original report
Wed, April 04, 2007
RESULTS!! 4/3/07 5:48pm Received call from Pam Rogel - Sharp Electronics. She handled the entire issue in less than 4 minutes! After reviewing my case, and contact attempts, Sharp agreed to replace the unit. They will ship a new unit to replace it, and will pay for the return of the defect! That is all i wanted to begin with. We spoke briefly about the customer rep "LaWanda" and her lack of customer service skills. She profusely apologized for the service issues, and was professional, results oriented and even gave me her direct contact phone number. THANK YOU SHARP ELECTRONICS! for hiring someone like Pam Rogel. I hope your customer service issues will be resolved for future consumers. Here is a suggestion: "Have Pam take care of it!!" This is how the issue should of been handled from Day 1. Many Thanks. You have retained a loyal customer!
Rl
Liberty Hill,#3Author of original report
Tue, April 03, 2007
NOTATING CALL/EMAIL RECIEVED for review follow up: 4/3/07 Finally received email from Sharp.(ony after posting my experience on ripoffreport.com and on Sharp USA's google finance page. Interesting huh?) Email Indicates a case# and advises me to call. 2:58pm - called 1/800-237-4277 Got thru the queue of options and finally spoke with a Representative (Tiffany) at 3:05pm Tiffany took history information and asked incident questions. She took time to read the history on my case. She notated all details and then transferred me to a supervisor Mike. At 3:15pm I spoke with Mike for about 4 minutes. He asked all the same questions and was very sympathetic, apologizing for the lack of response or service. He then transferred me to "the customer relations department". I continued to hold. At about 3:19pm i spoke with LaWanda, who really needs to work on LISTENING. She asked all the same round of questions and flat out refused to listen to the TIME FRAME and number of attempts Ive made. She again asked all the same questions of me, with no room for me to elaborate at all, anytime i tried to she just cut me off. She then said "ill forward this to the customer relations and product department." ?? wasnt that her department? They will review this and decide on what to do. They will call you back within 48 hours. She never said Thank You, apologized for the length of the call, and kept calling me "Miss"?? Very bad customer service and verbal skills on her part. Call Ended at 3:28pm. 30 MINUTE CALL WITH NO RESULTS OTHER THAN A PROMISE TO CALL ME BACK. Ill post a follow up on google finance review and ripoff report to fairly indicate what Sharp's plan of action will be or if they respond at all.