Complaint Review: Shawnee Mission Ford Inc - Shawnee Mission Kansas

Mr. Stacey G. B.

Shawnee Mission, KS 66225-6154

Shawnee Mission Ford

Richard Schull, President

Mr. Greg Goebel

Executive Vice President and General Manager

Linda Rhodes, Salesperson

Bruce Brown, Manager of Alternate Financing

11501 Shawnee Mission Parkway

Shawnee Mission, KS 66203-0179

P.O. Box 3179

1-913-631-0000

1-913-248-2283 Direct

1-913-631-7325 Fax

Cell 1-913-208-9915

www.smford.com

Service Manager Mr. Darell Anderson (subpoena to appear in

state, municipal, or federal court for case if not settled yet)

Service Manager Ms. Jennifer Hutton

(supoena other service managers I complained to in

a court of jurisdiction)

Loss Payee: Johnson County Auto Credit Inc

Ms. Jennifer Brown, Manager

Collectors, Jodi

Collectors, Elektra

6425 Quivira

Shawnee Mission, KS 66203

1-913-631-6001

Consumer Complaint filed with

Ms. Carol Johnson, Consumer Specialist

Better Business Bureau of Kansas City

8080 Ward Parkway, Suite 200

Kansas City, Mo 64114

Phone 1-816-421-7800

Fax 1-816-472-5442

E-mail:[email protected]

Wesbite is www.kansascity.bbb.org

Status:Complaint closed, send more information

on auto loan contract to reopen or

use another forum

Follow up complaint to be filed with

Attorney General of Kansas

State of Kansas

Consumer Protection/Antitrust Division

120 SW 10th Street, 2nd Floor

Topeka, KS 66612-1597

Phone: (785) 296-3751

Fax: (785) 291-3699

Consumer Hotline 1-800-432-2310

Sheila-

August 27,2002

Dear Mr. Schull:

I am writing in response to your letter dated August 23,2002 and my complaint of the terms of this auto loan contract and other unresolved issues that have not been settled as of this date. My complaint to the Better Business Bureau against Shawnee Mission Ford was closed and I will request it to be either reopened or I will follow it up with the Attorney General of Kansas (Investigator) or write about my ordeal to a news reporter. I have received your letter and I have reviewed sections of the contract to where I'm not legally bound to this contract. Since I have made several good faith attempts to resolve the matter and I'm justly aggrieved for all claims and damages against Shawnee Mission Ford then this means I will not only go with my complaint but with many others as well. I only leave messages in the voice mail when I am taking legal notes and gathering all the information down, but this is not my normal procedure since the computer I use needs some printer ink. I use another computer as well. I don't have to talk to the receptionist or any other employees because even they themselves will admit that there have been several consumer complaints against your dealership as Mr. Darell Anderson himself will even agree to that (as he and a few other employees where really the only nice people there who assisted me). Are you afraid that they will tell you the truth that I'm right? I guess you think I'm just bluffing you when I informed you that legal action will commence. You already paid out 100,000 so apparently I guess you never learned your lesson the first time otherwise if I where in your position I would take that contract and rewrite the entire thing over again. This is your decision but if I was the owner of that place to avoid any more complaints or lawsuits I would be seriously considering some major revisions in your alternative financing contracts, used car selection criteria, and extended the warranty agreement on used cars to cover all major parts including the brakes, pads, and etc. So do you tell all customers who have grievances to not to talk to the receptionists or other employees when they are trying to settle with Shawnee Mission Ford? I hope you are consistent with applying this practice to all who have unresolved grievances with your dealership because I have contradictory evidence proving otherwise (not to be disclosed but names of JC Auto Credit customers that where complaining and using abusive language to one of your collectors) So why didn't you also tell them not to talk to the receptionists or any of the other employees of Shawnee Mission Ford or the JC Auto Credit Place? . I will make an out of court settlement offer for damages and if you don't agree with it then I will have no other choice than to pursue legal action. I should not have to go through this mental, physical anguish and ordeal as a customer to pursue legal action for a unfufilled loan contract and non-complete sale.

The salesperson Linda Rhodes should have made sure she got all of the signatures on the contract and checked otherwise I would have never bothered to continue to dispute the matter further and I would be into the auto loan contract. The repossesion is under the terms that I several times voluntarily took the car back before the specific time frame that Ms.Jennifer Brown demanded the automobile back. The noncomplete loan contract and sale makes the repossession void so more than likely knowing the way you have been with me. I understand Mr. Schull that you run a business and like most dealerships your out to make a profit. It seems to me that according to the terms of the auto contract I also had an X under unemployment coverage which means that I lost my job at McKeever's Price Chopper due to no fault of my own (probable cause finding issued by the NAACP of Kansas) and Together Dating Service (telemarketing jobs are never a permanent thing these days) in which your auto contract still should have covered me for unemployment coverage.

I have not sent you any e-mails so if you received any e-mails it wasn't from me. Shawnee Mission Ford did not respond back within a certain amount of time as to my last complaint when it was filed with the Better Business Bureau. I had complained about this car within the warranty period and those problems where probably already existing before the car was sold to me and a non-finalized loan (see legal terms) since Ms. Linda Rhodes requested a copy of my recent phone bill some months after the sale was made. At the time your ad stated a minimum of $400 down but when I went in there on 12/22/01 Ms. Rhodes said I needed $300.00 more cash down than what the ad at the time frame your ad originally stated. This is a form of misleading advertising as well. There where several good faith efforts and attempts by me to complain about this car within the warranty period and certain provisions of deceptive sales (misleading advertising and other claims) and other business practices to where I would be entitled to punitive damages in a court of law.

Although the service department fixed these problems with the brakes and did not charge me for their service (dispute area resolved) I still should get a refund. Even though another general sales manager at another car dealership told me that the contract can be cancelled, and a refund issued. I cannot use his testimony against Shawnee Mission Ford in court since he is from another dealership he told me that it would be better to get out of this auto loan contract rather than have his dealership pay off the trade balance. I have surrendered the car and it is there at your dealership and I wonder if Johnson County Auto Credit is owned by your dealership. Is it owned by your dealership or is it separate ownership? Apparently it seems that you own both according to the information from your service manager. I would like to know the name of the other business partners, your counsel, and all the names of the employees who work at Shawnee Mission Ford (cross-examine and comparision investigation to see what they would do in my situation. Suit is not filed against them though).

I would like a copy again of all my paperwork submitted to you so I can also submit my complaint to other avenues of interest. Persistence pays off and I will continue to address unresolved areas (not resolved areas) in my complaint until Shawnee Mission Ford issues me a refund and a cancellation of this loan contract with Johnson County Auto Credit (1-913-631-6001,1992 Pontiac Sunbird SE). If I decide to pursue legal action as a last resort I will do so when all attempts to settle without going to court have been exhausted. You can reply, your counsel if need be. I have been more than patient and fair with you so your tactics of trying to make me pay on an incomplete loan and other issues do not erase that this contract is not legally binding. I would also like to note that when my suit is filed I'm not just going to go by myself either this means a class of persons will file as well and this time you may be even paying more than you did before. So your telling me that my only communication with Ms.Brown should be a cashiers check to her, in the same token that can also be reapplied to my counsel (if I have to represent myself I will be because I have plenty of loopholes I can use in my favor) that chooses to represent me. Your only communication should be cashiers check made out to my attorney and the plaintiffs in my suit. Your nor permitted to speak to my counsel's plaintiff's or any of them as well. You don't like it when the shoe is placed on the other foot. Settle this matter and pay out for all punitive damages immediately (I will name my legal amount at a later date after I consult my legal dictionary). This is not a threat or intimidation tactic this is my final and last warning to settle this matter.

Sincerely,

Stacey Brewer

PitchWeekly

Ms.Allie Johnson

1701 Main St

Kansas City, Mo.

64108

1-816-561-6061

Editorial Fax (816) 756-0502

E-mail:[email protected]

www.thepitch.com

Other consumer and civil complaint against Shawnee Mission Ford:

Mrs. Teresa and John Pittard

109 W. 65th Place

Apt #205

Shawnee Mission, KS 66203

Telephone 1-913-631-7543

Her co-worker Ms.Tina Simpson along with

others she knows as well who have bought used

cars at Shawnee Mission Ford who have several consumer

complaints as well

Better Business Bureau complaint filed with

Ms. Carol Johnson

The Better Business Bureau of Kansas City

8080 Ward Parkway, Suite 200

Kansas City, MO 64114

1 (816) 421-7800

Fax 1 (816) 472-5442

Email: [email protected]

website: www.kansascity.bbb.org

Consumer and civil complaint: Shawnee Mission Ford Inc

President Mr.Richard Schull

Executive Vice-President and

General Manager Mr.Greg Goebel

Salesperson Ms.Linda Rhodes

Manager Mr.Bruce Brown and Jim Allstat

11501 Shawnee Mission Parkway

Shawnee Mission, KS 66203

1-913-631-0000

Certified letter 7099-3400-0021-5108-3048

Mailed on August 24,2002

Law Firm contacted :Bernard Brown Law Firm

3100 Broadway

Kansas City, Mo 64111

Telephone 1-816-960-4777

Note to Ms.Johnson: I mailed materials to Ms. Mary Pat Brown. She mailed all my materials back and they referred me saying I need an attorney who specializes in contract law issues regarding auto loan contracts.

Attorney looking into my case (class-action possible)

Mr.Dan Hobarth attorney at law

4505 Madison Avenue

Kansas City, Mo

Phone 1-816-751-0539

Assistant 1-816-751-0548

Spoke on a consultation with Dan and Brian along

With Teresa Pittard Husband John

September 30,2002

Dear Ms. Johnson: .

I briefly stopped by there today along with Ms.Teresa Pittard husband and I want to thank you on a story well done by your article written about Shawnee Mission Ford and the number of complaints and lawsuits that where filed against this dealership. I have an unresolved consumer complaint and I have made several good-faith attempts to get Shawnee Mission Ford to buy back this auto loan contract and refund my money. When I consulted with Ms. Mary Pat Brown she said that those attorneys in her firm looked over my case and she mailed my materials back by priorityu mail and I don't believe any of those attorneys did ever look at my case. She told me that I need an attorney who specializes in contract law issues so she gave me some advice. I have also enclosed a letter I wrote to the owner Mr.Richard Schull and I have tried everything possible and was being as patient and fair that you can be. It seems to be that this owner has a distinct reputation for waiting until he gets sued again before he ever decides to settle consumers or even attorneys before he learns his lesson. It seems like if I where the owner of the place and I already paid out a large sum of money in a settlement against me then the last thing I would want to do is to get sued again. Apparently he does mind in and he is making plenty of money and I also in a way I think he enjoys a certain reputation for putting consumers through a lot of monetary and emotional anguish before he actually shows some compassion.

My story about this dealership is quite a long script so I will be as biref and consise and will mention the plight of other consumers as well. Since this pattern or volume of complaints lies mainly with people who have purchased 1997 or older cars it seems like many of their used cars have had pre-existing conditions that where the warranty is written in such as well as to provide little of any repair protection coverage. If you choose not to do a story on this with Shawnee Mission Ford then refer this to a reporter who will do this.

When I first inquired about a used car to the salesperson Ms.Linda Rhodes she needed ten business or personal references along with a copy of my most current paycheck stub of income from my current employer with a phone or utility bill information for their alternative financing programs for used cars. I previously called you but the best way to reach me is in writing or by e-mail since the phone line in use is not my own and I cannot check messages because I don't have access to the pass code. To make a long story short when I searched around for a used car purchase like most consumers I believed that I was dealing with a fair dealership until later on I found out otherwise. Like most people who have credit problems in the past due to either an unexpected loss of income (laid off from job, company went out of business, or other reasons) I was looking to rebuild or establish my credit with this intended car purchase. So in making several calls to Ms.Linda Rhodes I asked her what where the financing terms, car payments, and etc. At the specific time frame the ad advertised a minimum of $400.00 down and it was not until after I was rushed through the transaction that I signed an incomplete contract (as you will see on this enclosed material). After reviewing the terms of the contract and looking at several areas and my situation I stopped paying on this auto loan contract because I realized that the sale was never completed and their where certain sections of dispute that I can legally cancel out of the contract. So when I tried to trade out of this car loan (Phillip Miller,1-913-384-1550,Superior Chevorlet) to another dealer he told me that if Ms.Rhodes requested a copy of the phone or utility bill information several months later then that does not finalize the sale you can return the car back and get your money back. So after the third time I returned the car back and Ms.Rhodes still refused my request like she did with Ms.Pittard as well.

his seems to occur with other customers as well if you read the article previously written by you. Usually I'm still seeking counsel as Mr. Dan Hobarth is currently reviewing my case and the only attorneys I go with are ones who takes cases on a contingent fee basis (no fee until they recover) or I will represent myself in court if need be. Like most of the customers who have tried to resolve their complaints I went through all the levels of appeals and the proper grievance procedures and as usual Mr.Schull is not returning any of my phone calls and tells me to not talk to his receptionists or any of his employees because he had been sued before so this is his way of dodging another lawsuit or lawsuits. While I'm not saying that everyone who works for Shawnee Mission Ford or even the Johnson County Auto Credit Place is out to rip people off it seems like Mr.Schull has a reputation of waiting until he gets sued again before he even settles. If I where in his position as an owner I would not want any more lawsuits or complaints (resolve them) then the first thing I would do is hold a meeting on revising the sales policies, warranty agreements for used cars, and find out why my competitors are getting sued less and are making more money than I am. Since I have taking an involuntary leave of work due to health reasons (I wanted to work and do some other type of work with light restrictions) this means that I can possibly get lost time from work and attendance problems caused as a result of the continual refusal to buy the contract back and refund my money.

Another thing is that is deceptive is that they claimed the car was sold but I found out it was never sold as Ms.Pittard's husband John found it sitting behind one of those HvVee stores off of Quivira in Overland Park,KS. It also appears that there where many other cars from that dealerships that where repossessions. I will still probably have to file a separate complaint with the Attorney General of Kansas since I have made several good faith efforts to settle the matter for terms of the auto loan contract, finance rate, interest rate, and other issues as well.

Ms.Teresa Pittard has had problems along with other people concerning this matter with Shawnee Mission Ford that has caused her a lot of emotional distress and physical health problems (contact her at 1-913-631-7543 for more detatil on that) as well I do (will enclose emergency bills for chronic back pain. Called Ms.Rhodes and Ms.Jennifer Brown and left voice mail of depression due to an e-mail of a a close friend's brother who died in a car-accident of also the similar car-accident I had on 01-23-00 in which I was injured severely)

She also suspects that the 1993 Ford Tempo (four door which is blue) has had pre-existing problems that she was not told about at the time she purchased the car from Linda Rhodes (unsatisfactory service or misrepresentation of service terms). I also noticed that I too had had some pre-existing problems with the 1992 Pontiac Sunbird SE, the brake pads, rotors, and catalytic converters as I called Ms.Rhodes within that warranty time frame (she never returned my calls under I finally came down there and spoke to her in person and Mr.Bruce Brown did not want to speak to me so I spoke to her) and called the service department numerous times until they finally waited to fix those problems at no charge not until after the warranty had already expired.

This means that Shawnee Mission Ford's alternative financing warranties need to be more extensive as the number of unsatisfied customers have complained about the limited terms of the used car warranty agreement terms. Another thing is that your very limited to a selection of cars under their alternative financing programs as you cannot just select any used cars within your income range. So this is probably a complaint of a lot of used car buyers there because of the very limited selection for customers who need second-chance financing to rebuild or reestablish their credit. Most of the other used car dealerships have a contract to where you can choose any used car on the lot as long as you can afford the payments and are happy with your selection. Revising this alternative financing program I feel would limit the number of complaints about the limited selection to choose from. Ms. Pittard discovered a molding in her trunk that was never put on the car and Ms. Pittard was never told about it. She has a CD player with no faceplate and car has no radio. My car has no tape player and you can tell where it was taken out and it looked like someone had a detachable player of the previous owner. It seems like Ms.Pittard as well as I was abused by high-sales pressure tactics into signing the auto loan contract with Ms. Linda Rhodes.

Ms.Pittard went back to Ms.Rhodes because of not being happy with the car and she voluntarily told Ms.Rhodes she was going to surrender the car then. Ms.Rhodes refused Ms.Pittard's request of voluntarily surrender due her complaints of unsatisfactory service, high finance terms, and medical problems incurred as the result of her anguish with Shawnee Mission Ford. Even though I am tall and rugged I too have incurred some medical problems as well (chronic back pain, depression, and mental anguish for Shawnee Mission's Ford bad faith failure to settle).

I also voluntarily surrendered the car several times (I took the car back within less than a week that they claimed the sale was completed) and Ms.Rhodes,Mr.Goebel, Mr.Brown, and Mr.Allstat also refused my surrender and refund request on my car which was a 1992 Pontiac Sunbird SE. I verified that Ms.Rhodes did not finalize this auto loan contract because she requested a copy of the most recent phone or utility bill information several months after she claimed the sale was completed in accords to all applicable laws 9copy to you on file at the office). I also supplied previously the ten business and personal references that is part of information needed to verify parts of the alternative loan information so Ms.Rhodes told me that if she did not get this most recent phone bill that my name would be on the repossession list and a female collector (Elektra) verified that this information was needed to finalize the incomplete loan transaction made on 12/22/01 that Shawnee Mission Ford claims that the contract (Ms.Linda Rhodes, Mr.Bruce Brown, Mr.Jeff Allstate, Mr.Greg Goebel, and Mr.Ricard Schull,owner) was completed. Elektra who is an employee even told me herself that if she could trade out of this car or get a better deal at another dealership she would do so herself (using inconsistency of collector's testimony against Shawnee Mission Ford in plaintiff's Mr. Stacey G. Brewer favor vs. Shawnee Mission Ford. She is not involved in my lawsuit but she can verify that I vividly recall that she agreed with me when I came in there to make a car payment. As of now I do not know whether she is still working there or not. I called Ms.Jennifer Brown and I will go back and check last date of car payment). .

Ms. Pittard wants out of her contract because of financial and economic distress due to medical illness, lack of sufficient income supported by her present employment income, and complaint about the terms of the contract when it comes to payment arrangements (non-dsiclosure or terms of the contract). Most of the complaints that she has are not only hers, but lots of other people that she knows are not happy with Shawnee Mission Fords alternative used car financing contract terms, unsatisfactory conditions of their used cars being sold to customers, and deceptive terms of contract cancellation clauses which are vague. Ms. Teresa Pittard also does not sympathize with her collectors pestering her about untimely car payments. The collector that she mainly complains is Jodi who is uncompassionate towards Ms.Pittard special and extenuating financial circumstances.

If the collector Jodi was in Ms.Pittards business and personal situation she would probably be doing the same thing as Ms.Pittard would be doing, suing without hestitiation. Although I'm not suing Ms.Jennifer Brown (she is just the manager and has no involvement in writing the contract or its terms) she was aware of my specific financial and personal circumstances regarding an unexpected loss of income from two previous employers due to unexpected economic anguish.

My auto loan contract is marked under an X which unemployment is supposedly going to be reimbursed by the terms of Shawnee Mission Fords contract (documentation on file with Mr.Richard Schull and Ms.Jennifer Brown). I noticed that this was marked N/A but there is a clear indication that an X is marked on unemployment insurance coverage. Therefore under my legal cancellation contract subrogation rights with recourse recovery of all damages which entitles me to insurance coverage under all of the loss payee which is Johnson County Auto Credit. This means that the speeding ticket (Overland Park Municipal Court, Judge Taylor, 12400 Foster Overland Park, KS 66213,phone 1-913-327-6800, Ms. Brown has a copy of that as well) that I received in April 2002 under their contract terms that they will secure insurance if you do not have insurance at another company already. When I talked today to Mr. Hobarth about the issue he said that I would have to pay an attorney a lot of money or make a motion for a new trial (in which I will do that). So because of this unresolved civil matter with Shawnee Mission Ford and their continued bad faith failure to settle this means that my driver's license was suspended because the state of Kansas claimed I had no proof of insurance coverage (submit documents to state of Kansas and file motion for leave to amend to non-moving violation with insurance coverage or make a motion to the court of Overland Park, KS for a new trial).

I told the police officer that gave me the citation for speeding (noticed that he was never stopping those other people who where going faster than me) and no proof of insurance that I tried to surrender the car back to the dealership which is in this case Shawnee Mission Ford. This also means that Shawnee Mission Ford is liable for insurance coverage reimbursement for this ticket as well since their contract clearly states this provision when a loss payee is named in which in this case is Johnson County Auto Credit. The attorney will differ on opinion but I had told the Affordable Insurance place that I didn't want to keep insurance on the car because I wanted to surrender the car and get my money back on it.

Since I was pressured by high-pressure haggle sale tactics into signing this contract as well as Ms.Pittard I did not get a chance to be disclosed all the financing terms, car payments, and insurance coverages. I also will stipulate that at the specific time frame that I inquired about this car many times the ad stated that you only needed a minimum of $400.00 down for their alternative financing under their used car program but when I finally arrived there Ms.Rhodes and the sales manager give me a different story that I needed $300.00 more down when I had the minimum according to what Ms.Rhodes and the ad in Thrifty Nickel stated at that time frame (Send SASE envelope to Thrifty Nickel Attn:Tracy P.O. Box 18095, Kansas City, Mo 64133 to request a copy of that ad).

I also was never shown any of the terms of the contract not until after I signed it (did not sign third party agreement, no signature on car-title, phone bill information requested) portions of it. Since this was not quoted to me before I signed the incomplete contract this was a deceptive disclosure of sales practices when it comes to what are all the terms of the contract. Anyone who intends to purchase a car upfront wants to known what they can afford to pay and how long they are paying on it before they even sign their signature on any contract. Ms. Pittard was also never shown these terms up front even if she did sign the contract. I also believe that this was a deceptive high-pressure sales tactic to hurry up and finish the sale and get this car off their lot as which was true in my specific case as well. I also believe that this seems to occur with possibly many other customers as well.

So since this is clearly the case then that is why they probably rush customers through sales transactions because many of their used cars where not in satisfactory condition at the time of purchase. It seems like this follows a serious pattern of complaints about their used car programs by many other customers. Judging from the number of complaints that have been filed at the Better Business Bureau against this dealership this also means that there may be other complaints pending that are unknown at this time that may not be filed with the Better Business Bureau. It seems like many of these complaints are mainly from people who have purchased used cars older than 1997 since I cannot verify that this pattern also occurs with buyers of Shawnee Mission Ford's new car purchases.

Since the owner Mr.Schull has been sued before and he has settled for a six figure settlement it behooves me to understand why he does not want to settle my lawsuit out of court in which it could also be class-action. If he where to be smart and avoid any more lawsuits against his dealership then the first thing he should think about is changing the entire contract completely. If I owned that dealership I would rewrite that entire mess of a contract that he calls a legally binding auto loan and tell his employees to start treating every customer like they where a first class citizen rather someone with just a loan number. I felt like in my specific situation that I was treated like this way and Ms.Pittard feels the same way. I would like to say more but that is mildly putting it. Even if they have customers with good credit that does not mean that they should be treated any better than their customers that are credit challenged. This means that many auto places would still have reasonable car payments, financing terms, insurance coverages, even with customers who had had past or present credit problems. This means that I would take that contract and go to one of those auto credit places to where you can have the worst credit in the world and probably get financed for a lot less than what I'm paying or have not paid on my loan contract terms. More than likely I'm better off getting out the contract legally and damages being awarded as deemed just and proper in a court of law.

I attempted to trade out of this contract by going to another car dealership in which the general manager told me that I could legally cancel out of this contract (Phillip E. Miller, Superior Chevorolet,8300 West 63rd, Merriam, KS 66202,1-913-384-1550, home 1-913-915-1493,www.chevyusa.com) who has been a general manager at Superior Chevorolet for quite some time. He also claims that Ms.Rhodes used to work for him so he might possibly give a publicized statement on the way she is with her sales tactics if he chooses to do so.

Although I cannot use his testimony against Shawnee Mission Ford since he works at another car dealership, but if he didn't see where I could legally cancel out of this contract he would have told me up front that he would have to payoff this car by doing a routine check of the current payoff balance to get me out of this car and into another better affordable car. So he told me that even if I was able to trade out of this car the difference owed on this car would still be carried over onto the other car. Shawnee Mission Ford claims that they did not break any laws but I believe that plenty of laws where broken otherwise I doubt if I would have bothered to publicize my continued plight with this dealership.

Another fact is that the owner Mr.Richard Schull claimed that my car would be sold in five days, but originally when I received the letter from Ms.Jennifer Brown on April 2002 (or estimated time frame) she said the car would be sold at a private auto auction within ten days. So when I called her back she claimed it was not sold yet. Almost four months later I had an intuitive spark that this car was not sold yet. Investigating the matter I found out through Ms.Pittard's husband John that the car was not yet sold it was parked along a HvVee grocery store in a lot with several other repossesed used cars. So curious to find out if this was my car that he described to me I went to that location he drove me to. Sure enough there was my car and it matched the description of a white 1992 Pontiac Sunbird SE. I also noticed that when I left the dealership that same day I noticed a lot of police cars around that area,, so that makes me wonder what else was going on that day (call the police department up there in Shawnee Mission KS and find out what those calls where about). So they deceived me into a high-pressure tactic of trying to make me pay on a car that was never sold at the auto auction within the time frame they originally claimed it was sold. It also seems like this may be a tactic of Shawnee Mission Fords of claiming they will sell these cars within a certain amount of time when they have no intention of selling them (if they want to make money with the cars sold they realize they are losing money when it is sold to a third party then just making their customers pay out even when the cars are not running right or pre-existing problems have occurred) just to pressure many current customers to force them to continue to pay on their auto loan contracts. Regardless of whether the car was sold or not I still would have to pay on the remaining balance unless they can prove that my specific case that this contract was finalized.

While I'm not saying that they cannot sale those repossessed cars but I don't believe in my specific case that Shawnee Mission Ford was completely honest in disclosing me those details. I would also like to note that I would possibly have to know who owned the car before I did and if the previous owners had any problems with it and the title history of cars that customers like ours why the owners of those cars got rid of them as well. I asked Ms.Brown where it was going to be sold, the price, and when it was going to be sold. So she replied to me that it was not sold several months ago. I also told her that I had some other money coming from an overpayment from government benefits but recently I checked and it was been quite a while before I even received that money. When I finally received the check and reviewing the auto loan contract I asked myself why I would ever pay on a contract that was never legally finalized in the first place? After looking at my debt to income ratio even if I kept up the timely payments to this contract and paid the car off early it still would not be worth paying on a car that old. So I decided to change my mind about that. I also received a refund of some tax money and I intended to use that money to catch up the car payments but the person that I live with made me pay her just about all of the money to her for rent and living expenses since where I live a two bedroom apartment is $800.00 not including utilities and other expenses.

So when I called Ms.Brown she said the car was not sold and she continued to ask me what I wanted to do with this car. Did I want the car back? Yes or No? The answer is a definite "No!" because I would have never voluntarily surrendered the car back several times (this was at a time frame before I was behind on my car payments in which the JC Auto Credit place claims that I had no unemployment coverage,1-913-631-6001) and requested a refund of my money. Ms. Teresa Pittard wants the dealership Shawnee Mission Ford to reimburse her for all punitive damages for pain and suffering. She also request workmen's compensation for loss of time from work due to suspension status. This has also effected me in that I lost many opportunities to obtain better employment or self-employment (effected transportation to business meetings or music entertainment talent events) as Ms.Jennifer Brown was updated about this as I kept her well-informed a lot more than most customers do (in fact if you interviewed her she will tell you that she remembers me by name a lot more than her other customers). Good or bad at least I know that she will always remember who I am even if I decide to no longer be a customer of Johnson County Auto Credit. I also thought of revising their contract and extending the yearly payment terms and having the option of monthly payments and automatic deduction from your work paycheck and etc.

I hope and pray that Ms. Jennifer Brown remembers the good qualities in me. I have never really heard of any complaints against Ms.Brown so I cannot really say anything bad against her since she herself claimed I was not a bad person. We have had our disagreements and legal arguments about the contract terms though but at times I feel she misinterpreted the way I was voicing my concerns in keeping the personal separate from my professional life in which I agree with her to a certain degree. To put it on a lighter and humorous side the way me and Ms. Brown would go back forth some times with arguing the contract terms and other issues you would think that we where already veteran lawyers in a courtroom in a legal battle or some scene off of divorce court or that she was doing counseling for customers. So I didn't like to argue with her anymore because she can't do anything about it anyway since she has no power to get me out of the contract even if she felt I had any case against Shawnee Mission Ford (would be a conflict of interest since she works for a place that is owned by Shawnee Mission Ford). Many of those complaints get referred to the owner anyway so if your going to pursue legal action don't waste your time with people who don't write the contract or major decisions go after the higher ups.

I cannot make any judgments about Ms. Brown as a person since I do not know her personal character but from our conversations she seems to give the appearance that she is just all 100% professional and never personable in her dealings with customer complaints at Johnson County Auto Credit in which to a certain extent I can agree with. I was always told that I was too professional in some of my previous jobs so I wanted very badly to get away from that stereotype and be more personal in which Ms.Brown does not understand that when people expect you to act a certain way all of the time a lot of times backfires on them. When you show them you are different or just get tired of being complimented as too professional then you want to be the exact opposite of what they expect you to be. I do not know no one who works in any profession that they never once mention any personal information every once in a while that may influence a professional decision (certified mail number 7001-2510-0006-8243-3855 sent to Ms.Jennifer Brown which is not part of my case which explains it in a concise and clear letter).

I've talked to her on the phone many times but never actually met her in person. She is probably a very sweet lady outside of work and it is just her job when she is working for her boss to get mean at times to customers when it comes to collecting. I know how it can get because my brother used to work for a credit card collection company so he probably had an even more difficult job calling customers with overdue accounts. I can understand that Ms.Brown does not have an easy job working with her own female collectors so I can understand the glass window and security needed because they might run into situations to where sometimes customers can get hostile or use abusive language to them. In which I never have used any of those tactics because since I gladly surrendered the car several times I did not try to fight or get an attitude when Ms.Brown called me and told me to surrender the car. I did it for the third time out of my own free will. They never had to come and tell me to get the car I told them they can have their lemon of a car back. I also believe the lemon law should apply to all states and should also apply to continued unsatisfactory service problems that where pre-existing or continuing to occur and not fixed long until after cars where sold.

I'm also requesting that my story be investigated as well as other complaints that are still pending or not settled against Shawnee Mission Ford. I have wrote Call For Action but they never looked into my case and they never bothered to investigate my unresolved consumer civil complaint against Shawnee Mission Ford. I feel that my case is specifically a class-action case in which I am requesting that all similary effected people within this class request punitive damages with no less than maximum recovery rights. I also would like to note that Mr.Schull must be hiding something from his receptionist and other employees about my suit because otherwise he would have settled this matter already. Is he afraid that his receptionist and own employees may prove him wrong? Apparently so, as when I talked to Mr.Darell Anderson the serviceman who fixed the brake pads,rotors, catalytic converters which I complained several times within the warranty period (I also called Mr.Greb Goebel, executive Vice President and General Manager in which he told Mr. Anderson to fix the problems at no charge to me.His direct line is 1-913-248-2283,Fax 1-913-631-7325,Cell 1-913-208-9915 or e-mail [email protected]) told me that the car had serious problems with the rotors.

Even Mr. Anderson himself agreed that I should get a refund and that is coming from one of their own people in the service department and I also noticed that I was late to work at Together Dating Service (called Juanita Fell and told her I was going to be late at 1-913-344-0778 in which they didn't have a loaner to give me since I was out of an automobile. They should have a car rental department, special transportation and loaner service) in which I could not make up the time by staying later as I told Ms.Fell. So I explained my situation (didn't mention any names) to even some of the employees at the Together Dating Service and they themselves told me that for what I was paying on this car I am making new car payments. My friend Tom Ascuncion (1-913-426-4067,personal counselor) told me that he pays that much on his car and he has a newer car. Ms.Pittard has another friend of hers named Tina Simpson who has had nothing but problems with her car and Tina's mom co-signed with her on her new car. She too has an auto contract with Johnson County Auto Credit and she is in the dilemma of paying on two cars. I told Ms.Pittard that Ms.Tina Simpson being only 21 should take that car back and voluntarily surrender it since it will be worst on her credit if the car place has to come repossess it themselves. A voluntary surrender does not look as bad as an involuntary repossession.

So this means I gladly surrendered the car several times before I had the situation to where I loss my job due to an unexpected loss at my former employer McKeever's Price Chopper. I also will note that Shawnee Mission Ford is not exempt from these types of deceptive consumer sales and contract practices as many other dealerships also do the same things as Shawnee Mission Ford does as well. In closing this letter I would add more but I have said more than enough about my dissatisfaction with Shawnee Mission Ford along with others in my same situation as well. You can reply by e-mail, or letter if you need to request more information.

Sincerely,

stacey

overland park, Kansas

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