- Report: #1433223
Complaint Review: Shop LC - Austin Texas
Reported By:
Sharon -
IDLEWYLDE, Maryland, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Shop LC
100 Michael Angelo Way, Suite 400D Austin, 78728 Texas, United States
Phone:
1-877-899-0078
Web:
www.shoplc.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shop LC Liquidation Channel The list is growing, they haven't honored a published 25% discount, will not process a refund, refund policies are not publicised Austin Texas
I have been using this company for about a year. I purchase gifts all year for different occasions. My last three transactions have been treated poorly. There was a 25% discount on their website. I complained and received a terse response stating that the discount expired. I told them to look at their website. No resolution on that occasion. Since then, I have made 2 additional purchases involving several items. On both occasions, shop lc customer service and the personal shopper have not been able to retrieve the orders and then hang up on me. That happened again today and I called a second time. The shop lc person again cannot find my order (they say) and vow to find a way to fix the problem. Today, I sat on hold for 1 hour and 9 minutes. These people are crooks and should be put out of business.
1 Updates & Rebuttals
Wendy
Austin,Texas,
United States
Discount Code
#2UPDATE Employee
Fri, March 09, 2018
Good evening,
We are very sorry to hear about your most recent Shop LC experience. We understand your frustration about not getting a discount code honored and apologize for the inconvenience this may have caused. We would like to keep your business and address this issue with you as well as address your missing orders.
We would like to ask for you to give Shop LC another chance and resolve these issues for you. Please address the issues provided and your registered information so that we can further investigate these issues by contacting our customer service department via email at your earliest convenience: [email protected]
We look forward to your response as we would like for you to remain a Shop LC customer.
Regards,
Wendy
