- Report: #221311
Complaint Review: Shoppers' Hotline - Internet
-
Author Confirmed
Why?
Shoppers' Hotline
www.shoppershotline.com Internet, U.S.A.
Phone:
800-528-7383
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Shoppers' Hotline Where's my debit card? I complied but you won't ripoff Internet
For over two years I participated in an incentive program - SHOPPERS' HOTLINE - where I had to scan everything I bought on their scanner. I was going to do this until I had enough points to get something decent because it was really a pain - especially on grocery shopping day.
I did this and in July I ordered two gift cards and a few days later I cancelled my membership.
In October I hadn't received my cards so I called them and they said they mailed them to me a long time ago. I told them I never received them but they said they couldn't mail them to me again - that I would lose them unless I could give them another address to mail them to. I didn't want to involve anyone else, but I certainly wasn't going to lose them so I gave them my daughter's address. After waiting a month I still had not gotten anything so I called back.
This time they told me they were not issuing gift cards anymore, that if I waited another month they could issue me a debit card. A month passed and when I called back they told me they were updating their system and I would have to wait another month.
Somewhere in all this they had me wait another month while they investigated the matter. I was blocked from accessing my account since I had cancelled my membership so I couldn't do anything.
This past week their system was supposed to be updated to send debit cards out and when I called on 11/17/07, as instructed by the last customer service representative, I was put off again. I asked to speak to a supervisor - which I should have done long before this - and was given some lame excuse but that someone would call that day. I told the woman that nobody would call me - nobody ever did. I don't know what she said - actually for most of our conversation - because her English was so poor and I was getting tired of politely asking her to speak more clearly and slowly. Anyway, of course nobody ever called me.
All I want is my debit card that they owe me for the two years of working for them. I have my ID number and the order numbers for the two gift cards I ordered. I have done nothing to anger them (until the last phone call when I was furious) or to violate the terms of the program so I don't know why they are refusing to send me what I earned.
When I was doing their work they were always nice to me but now they are gypping me. I feel totally used and violated. I am not asking for anything I don't deserve and they just keep blowing me off. I don't know what else to do from here on except to warn people to keep away from them. They have proven themselves to be completely unreliable.
Deana
North Fort Myers, Florida
U.S.A.
I did this and in July I ordered two gift cards and a few days later I cancelled my membership.
In October I hadn't received my cards so I called them and they said they mailed them to me a long time ago. I told them I never received them but they said they couldn't mail them to me again - that I would lose them unless I could give them another address to mail them to. I didn't want to involve anyone else, but I certainly wasn't going to lose them so I gave them my daughter's address. After waiting a month I still had not gotten anything so I called back.
This time they told me they were not issuing gift cards anymore, that if I waited another month they could issue me a debit card. A month passed and when I called back they told me they were updating their system and I would have to wait another month.
Somewhere in all this they had me wait another month while they investigated the matter. I was blocked from accessing my account since I had cancelled my membership so I couldn't do anything.
This past week their system was supposed to be updated to send debit cards out and when I called on 11/17/07, as instructed by the last customer service representative, I was put off again. I asked to speak to a supervisor - which I should have done long before this - and was given some lame excuse but that someone would call that day. I told the woman that nobody would call me - nobody ever did. I don't know what she said - actually for most of our conversation - because her English was so poor and I was getting tired of politely asking her to speak more clearly and slowly. Anyway, of course nobody ever called me.
All I want is my debit card that they owe me for the two years of working for them. I have my ID number and the order numbers for the two gift cards I ordered. I have done nothing to anger them (until the last phone call when I was furious) or to violate the terms of the program so I don't know why they are refusing to send me what I earned.
When I was doing their work they were always nice to me but now they are gypping me. I feel totally used and violated. I am not asking for anything I don't deserve and they just keep blowing me off. I don't know what else to do from here on except to warn people to keep away from them. They have proven themselves to be completely unreliable.
Deana
North Fort Myers, Florida
U.S.A.
