- Report: #344371
Complaint Review: Sierra Solutions - South Lake Tahoe California
-
Author Confirmed
Why?
Sierra Solutions
1034 Emerald Bay Rd STE 424 South Lake Tahoe, 96150-6200 California, U.S.A.
Phone:
530-541-8649
Web:
N/A
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Sierra Solutions took the product back and still keep my money South Lake Tahoe California
A sales representative had came to my house around April 30 or May 1 or May 2 to sell me the product. I have written a check for $124.96 for 3 gallons of clean & simple and had postdated the check for June 3, 2008. He said that I have a month to try the product out since I have postdated the check. If I the product doesn turn out the way he said it would, I can refund the product within the month and I will get additional gallons and keep the one I have. I was not satisfied with the product since it was misrepresented. I asked for a refund within the week.
The same day I purchased the product, I realize that the receipt I have had the wrong address. I called the number 530-541-8649 which was on the receipt and left a message saying that the address on the receipt was the incorrect address and was afraid that I would not get the product. Heather called and left me a message 1-2 days later. She had left a message for me to call her back if I had gotten the products or not. I called her back to let her know that I received the products, but was not satisfied with it since it did not do what the sales representative said it would do.
Heather even said that the sales representative over sold the products and had mislead me. She said that there is refund within 72 hours and since I postdated my check, that Rich will come by and pick up the product from my porch and she will void my check.
Heather told my to leave the products in my front porch and Rich will come by and pick it up the same night. I was only gone for 3 hours and when I came back, the products was gone. Next thing I knew, my check was cashed on May 29, 2008. I didn't know until May 30, 2008 when I deposited my check to the ATM, some money was gone. I check my account, and I have realized that your company had cashed my check. Since there weren enough funds, there was an overdraft charge of $20.00. I had just gotten gas on the 30th of May, because I knew there was enough money. Since the check was cashed on the 29th, there was another charge of $20.00. I assumed that she and the company are honset, so I didn't called my bank to make a stop payment.
I called the number 530-541-8649 Friday night (May 30, 2008) and left a message. I did not get a returned called. So on Tuesday, June 3, 2008, I had called again and left a message. Heather returned my call and said that Rich came by the house and did not see the products on the front porch and the products were stolen. She said she had called and left me a message and didnt hear a called back from me, so she went ahead and cashed the check.
I did not get a call from her stating that the products was not there at my front porch. I wont be that stupid to not call her back if she had left me a message. I dont even have the products. I'm certain that no one has not stolen the products; I live in a safe neighborhood.
If the products would to be stolen, it would have been stolen when the sales representative left it there for us. It wasnt stolen then, and it certainly wouldnt be stolen when I have left it there for Rich to pick it up that night. Plus, why didnt he knock on the door if he didnt see the products. There were people home, but nope, he didnt knock on the door.
The sales representative damage my kitchen drawers when he came and demonstrated the product at my home. I didn know that until he had left. I was unhappy about that. That was a FALSE STATEMENT and I was MISREPRESENTED.
I know that he had come and pick up the products and the company still when ahead and cashed my check and keep the products. The only person I have been talking to is Heather and no one else.
I wonder why is that, is this a fake comapny? What kind of training is the company teaching them, what to give false statement/information so custoemrs can buy the product and at end denied what they have said.The sales representative gaurantee mooney back, boy was that wrong. That is unfair!!!! The only number that's on the webside is 530-541-8649, and they never pick up the phone. There is a message stating that they are not in the office and that they are somewhere selling their product. So I would leave a message and only Heather would call me back.
I wounder is she the only one working there? I know for a fact they came and took the product, because there was no calls after the day I left the product on the porch. I want to speak to someone else other than Heather, like a higher Manager. I have alse written a letter to the company, and have not heard from them. Since I made a complaint with the better business bearu, they have modify their website. I want my money back plus pay for my bank charge.
Was given false statements to buy product
fresno, California
U.S.A.
The same day I purchased the product, I realize that the receipt I have had the wrong address. I called the number 530-541-8649 which was on the receipt and left a message saying that the address on the receipt was the incorrect address and was afraid that I would not get the product. Heather called and left me a message 1-2 days later. She had left a message for me to call her back if I had gotten the products or not. I called her back to let her know that I received the products, but was not satisfied with it since it did not do what the sales representative said it would do.
Heather even said that the sales representative over sold the products and had mislead me. She said that there is refund within 72 hours and since I postdated my check, that Rich will come by and pick up the product from my porch and she will void my check.
Heather told my to leave the products in my front porch and Rich will come by and pick it up the same night. I was only gone for 3 hours and when I came back, the products was gone. Next thing I knew, my check was cashed on May 29, 2008. I didn't know until May 30, 2008 when I deposited my check to the ATM, some money was gone. I check my account, and I have realized that your company had cashed my check. Since there weren enough funds, there was an overdraft charge of $20.00. I had just gotten gas on the 30th of May, because I knew there was enough money. Since the check was cashed on the 29th, there was another charge of $20.00. I assumed that she and the company are honset, so I didn't called my bank to make a stop payment.
I called the number 530-541-8649 Friday night (May 30, 2008) and left a message. I did not get a returned called. So on Tuesday, June 3, 2008, I had called again and left a message. Heather returned my call and said that Rich came by the house and did not see the products on the front porch and the products were stolen. She said she had called and left me a message and didnt hear a called back from me, so she went ahead and cashed the check.
I did not get a call from her stating that the products was not there at my front porch. I wont be that stupid to not call her back if she had left me a message. I dont even have the products. I'm certain that no one has not stolen the products; I live in a safe neighborhood.
If the products would to be stolen, it would have been stolen when the sales representative left it there for us. It wasnt stolen then, and it certainly wouldnt be stolen when I have left it there for Rich to pick it up that night. Plus, why didnt he knock on the door if he didnt see the products. There were people home, but nope, he didnt knock on the door.
The sales representative damage my kitchen drawers when he came and demonstrated the product at my home. I didn know that until he had left. I was unhappy about that. That was a FALSE STATEMENT and I was MISREPRESENTED.
I know that he had come and pick up the products and the company still when ahead and cashed my check and keep the products. The only person I have been talking to is Heather and no one else.
I wonder why is that, is this a fake comapny? What kind of training is the company teaching them, what to give false statement/information so custoemrs can buy the product and at end denied what they have said.The sales representative gaurantee mooney back, boy was that wrong. That is unfair!!!! The only number that's on the webside is 530-541-8649, and they never pick up the phone. There is a message stating that they are not in the office and that they are somewhere selling their product. So I would leave a message and only Heather would call me back.
I wounder is she the only one working there? I know for a fact they came and took the product, because there was no calls after the day I left the product on the porch. I want to speak to someone else other than Heather, like a higher Manager. I have alse written a letter to the company, and have not heard from them. Since I made a complaint with the better business bearu, they have modify their website. I want my money back plus pay for my bank charge.
Was given false statements to buy product
fresno, California
U.S.A.
4 Updates & Rebuttals
sasquach
las VEGAS ,Nevada,
USA
clean&simple
#2UPDATE Employee
Fri, November 27, 2015
to those that say sierra solutions is a ripoff DON'T BE A CRYBABY STOP WETTING THE BED GO FISHING!!!!
GET A JOB GET A LIFE CALL ART BELL AND CRY TO A REAL PERSON THAT WILL HANG UP ON A FOOL
Andy
Dwight,Illinois,
Clean & Simple is good product
#3Consumer Comment
Sun, November 09, 2014
My and my wife are not associated with any of the parties in any way. We have used this product and just ran out. I happened to be looking up the means to purchase more. I am surprised the disgruntled ex employee's would attempt to defame a company and their products after selling a great deal of it. The mispelled words is also a testiment of sorts to the lady custom. Some people just make a habit of trying to get over on the good will of companies and tried to get the product for free. I find it telling that the products were never left for the salesperson to retrieve!!! This tells me that she loved the products and did not want to pay for them. Anyway, the pricey concentrated producted lived up to its billing, and met our expections very sufficiently. We bought off a door to door salesman in Channahon Illinois a couple of years ago and split a case with our father in law.
Travlingsalesguru
vallejo,California,
RIPOFF jerks
#4UPDATE EX-employee responds
Wed, June 26, 2013
now i used to work for this so called "company" the products "clean and simple" is just a bunch of crap they have you work 12 hours for a 20% commision and if you dont make quota you dont get anything you stave and you get yelled at and treated like crap.... its like a labor camp and they dont care all they care is that you go out and you get money i admit i was doing good in the company and john the owner if im correct rushed me to the other side of the country me needing a job and being promised lots of cash who wouldnt.... anyways i worked my butt of and i never got payed..... don and all the "drivers" are drug useing and con artisted people i hope that this company gose to hell and the product they had me "demo" was worthless a baby g was 45 bucks and a gallon was 75..... i could go to the store and get the same thing for 65 dollars cheaper. and the sales tacktic is to take "mrs jones" out of the house no matter was and completly harrass the person i got mass tickets that they say they where going to pay and they didnt.... they messed up my enlistment prosses in the army... but i got it settled.... its a work slave labor cause and i hope that they go bankrupt and Ali the traviling manager gets shot where ever in california he is now.... but last of all the product is water and pine sol.... thats it... no fancy crap they say it is the stuff dosnt work and its just crap and im getting mad just typing sorry for the rambbling.... and if a travling salemen comes to you door dont open it lock the door and call the police. many people get raped and assalted by door to door companys look it up and you will see thank you for reading
Sierra Solutions
Reno,Nevada,
U.S.A.
Rebuttal to customer complaint.
#5UPDATE Employee
Wed, October 29, 2008
Sierra Solutions T h e L i t t l e C o m p a n y w i t h t h e B i g P r o d u c t s ! C u s t o m e r S e r v i c e 7/25/08 RE: clean & simple To Whom it may concern: We have been in business since 1994 with over 800, 000 happy customers, which include television and movie stars, world famous singers, professional athletes and some of the highest ranking politicians in the country as well as everyday hard working people. We also fill literally thousands of dollars worth of reorders every single month, a fake company? We don't think so. The primary reason that we follow the ''72 hour right of rescission'' as set forth by the Consumer Trade Commission is to protect our Independent Distributors. If they don't pick up the product then the order is charged to them in full. As a rule of thumb most of the sales representatives or Independent Distributors are still working in the same area within that 72 hour period. In this case, Ms. Thoa contacted the company one full week after her initial purchase stating that she had placed a stop payment on her check. In lieu of her cancellation we had asked our product manager to stop by and pick it up the unwanted product. Sierra Solutions attempted to pick up the product only one time, and it was not there or made available to us. Rich did knock on the door, however no one answered. He left without any product. We feel that we have made a reasonable effort to retrieve the product. Ms. Thoa refused to make it available to us. Only then did we attempt to cash Ms. Thoa's check. We might add that the small number of complaints we receive relative to Sierra Solutions huge number of sales has everything to do with the professional care of the Customer Service team, and our professional Independent Distributors. In other words... you can make most of the people happy most of the time but you can't make all he people happy all the time! In short, this situation is comparable to someone purchasing a new car, not making payments and then hiding it from the repo company expecting to keep it for free. Best regards, Customer Service Sierra Solutions 1 0 3 4 E m e r a l d B a y R d. # 4 2 4 S o u t h L a k e T a h o e, C A 9 6 1 5 0 w w w. s i e r r a s o l u t i o n s. c o m
