Michael
New Port Richey,#2REBUTTAL Individual responds
Tue, October 21, 2003
My name is Mike. I am in fact the person refered to in this complaint. First and foremost, a customer is never given a quote on an undetermined distance.The customer is told that the figure they are given is merely a rough estimate. On this trip, upon reaching our destination, the customer told me he did not have enough to pay the full fare. This put me in a tough spot. I have to turn in the company's money whether I collect it or not. Legally, I could have had the gentleman arrested. This would have cost me more time and resulted in a further loss of income. The guy also appeared to be straight up and genuinely upset about his inability to pay. He said he would pay me the next day. I have been burned repeatedly by this promise. I told him I would need some kind of collateral against his promise. All he could think of was his watch (his idea). I didn't like it. I don't know what different watches are worth. He assured me it was worth more than he owed.I agreed and told him I'd give him a few days to call me with the fare. The call never came. More than a month later A woman called the company about the watch. I got the message late and didn't call that night. Apparently she called a few more times. I returned the call and was met with a Flurry of name calling, obscenities, and accusations. I could barely get a word in. I explained that I worked for cash and that I was not a pawn shop. I also told her in a seperate statement that I no longer had the watch. She assumed that I sold it. I do not have the time to peddle used watches.I just took the loss and gave the watch away. It didn't fit my fat wrist. I never changed my story. I am known for dealing with my customers fairly and honestly. In conclusion, I would like to state for the record, The management of A Signature Transport was unaware of the deal I made with the guy. I am solely responsible. I do not appologize for my actions as I believe that I was more than fair. For this woman to attack an entire company, One with an excellent reputation, I might add, is totally irresponsible.