Representative
Kansas City,#2UPDATE Employee
Fri, November 04, 2011
We are an independent document preparation service that strives to succeed by providing intuitive proprietary forms, clear help content, quick processing times, and quality customer service. We aren't affiliated with any government agency, so we work only for you, and only to improve your filing experience. People can prepare any document themselves, or they can enlist the help of a service that has prepared the document many times before.
Our Form SS-5 document preparation service in particular is explained multiple times and in multiple places before any information or payment is accepted. There is no fine print. Then after the order is completed and the SS-5 is prepared and provided to the customer as requested, we also provide detailed filing instructions to assist the customer in their next step, which is filing the SS-5 with the Social Security Administration. Prepared SS-5's and evidence documents should never be sent back to us. We even go so far as to provide the exact address of the Social Security Administration office closest to the customer, where we direct them to mail or take in their completed application.
The complainant appears to have not read some content, and mis-read others. It is in our own best interest for customers to read and understand this information correctly, so we put a lot of effort into designing it as such. Regardless, we apologize for any misunderstanding, and we will continue to try to improve as misunderstandings like this are clearly not good for anyone.