- Report: #787432
Complaint Review: simple filings - Internet
Reported By:
jamie -
hebron, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
simple filings
Internet, United States of America
Phone:
866-659-5246
Web:
simplefilings.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
simple filings i got ripped off what do i do??? Internet
i recently lost my social security card when i moved and needed a new so i typed in social security cards and it took me straight to simple filings i filled out all my info and then it wanted me to pay $48.00 well as a stay home mom for the past 5yrs i thought that social security cards and the form you would have to pay for and i didnt think to ask anyone about it so i payed it well i took that form in to social security and i asked them would they know why i had to pay $48.00 for this she said hunny you were scammed im freaking out so i called the simple findings because i kept all info from them and a lady answered i told her i wanted it canceled immediatly and she said i would have to be charged $10.00 i dont want to pay that i shouldnt be charged for anything so i dont know what to do or who to call they have my credit card # my social# all my info i need help what do i do can anyone help me PLEASE!!!!!
1 Updates & Rebuttals
Representative
Kansas City,Missouri,
USA
Unfair critic
#2UPDATE Employee
Fri, November 04, 2011
It is unfortunate that there are disreputable companies doing business on the Internet but we are absolutely not one of them. We are an independent document preparation service that strives to succeed by providing intuitive proprietary forms, clear help content, quick processing times, and quality customer service. We aren't affiliated with any government agency, so we work only for you, and only to improve your filing experience. And our service is explained multiple times and in multiple places before any information or payment is accepted.
We assist customers every day with preparing various documents for submittal to the federal, state, and local levels of government. People can prepare any document on their own, or they can enlist the help of a third party company that has prepared that same document many times before.
Generally, if we have already completed a requested service, we will keep a processing fee after any requested cancellation, in exchange for services already rendered, i.e. the preparation of the requested document. This is the same for any business.
However, we can also remove your information from our database upon your request. Please contact us to make this request. Our contact information is on our website. You can also learn about our various security practices and credentials on our website. Data is never used for anything other than to complete the specifically requested service.
Regardless, we apologize for any negative experience and thank you for the feedback. We will take it to heart and strive to continue improving.
