- Report: #161991
Complaint Review: Singer Lazer Vacuum - Arkansas
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Singer Lazer Vacuum
[email protected] Arkansas, U.S.A.
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Singer Lazer Vacuum ripoff, dishonest New York Internet
I ordered this product on July 30th,2005. As per one other letter I did not receive the amount due till over a week later. The company charged my account $206.85, which is a lot more than it should have been.
From mid-July until today - Oct. 25th, 2005, I have sent 4 emails, called every week etc.
The first email was answered,saying they would get back to me within 24 hours. They did not.
Three weeks ago, when I called, their automated voice system told me that my order was being processed, and would be shipped within 3 to 5 business days. I waited a week, got the same message, held on the phone for over an hour waiting to speak to a live person. After an hour, the phone line was disconnected. That was exactly one week ago today.
This morning I tried sending an email to their customer service (where I had sent it before, and gotten one response). My email was returned. So now I can't contact them by email at all.
I called again, and this is the third week I have gotten the automated response that my order is being processed and will be shipped in 3 to 5 business days. Even as I type I am hanging on the phone for a "live" person.
All I want at this point is to cancel my order, get my money back, and go buy a vacuum elsewhere. These people have taken over $200 of my money - almost 3 months later I have no vacuum. Their automated line does not tell the truth, I can not get through to them by email, and cannot get a live person on the phone.
If you need a new vacuum - DO NOT - order this product unless you have 3 months or more to wait, and wish to spend hours on the phone and get no response, or get hung up on.
Please help, if you can.
Thank you
Laura
LEESBURG, Florida
U.S.A.
From mid-July until today - Oct. 25th, 2005, I have sent 4 emails, called every week etc.
The first email was answered,saying they would get back to me within 24 hours. They did not.
Three weeks ago, when I called, their automated voice system told me that my order was being processed, and would be shipped within 3 to 5 business days. I waited a week, got the same message, held on the phone for over an hour waiting to speak to a live person. After an hour, the phone line was disconnected. That was exactly one week ago today.
This morning I tried sending an email to their customer service (where I had sent it before, and gotten one response). My email was returned. So now I can't contact them by email at all.
I called again, and this is the third week I have gotten the automated response that my order is being processed and will be shipped in 3 to 5 business days. Even as I type I am hanging on the phone for a "live" person.
All I want at this point is to cancel my order, get my money back, and go buy a vacuum elsewhere. These people have taken over $200 of my money - almost 3 months later I have no vacuum. Their automated line does not tell the truth, I can not get through to them by email, and cannot get a live person on the phone.
If you need a new vacuum - DO NOT - order this product unless you have 3 months or more to wait, and wish to spend hours on the phone and get no response, or get hung up on.
Please help, if you can.
Thank you
Laura
LEESBURG, Florida
U.S.A.
2 Updates & Rebuttals
Laura
LEESBURG,Florida,
U.S.A.
EVEN IGIA IGNORES YOU! 3 1/2 MONTH LATER, NO VACYUUM, NO REFUND
#2Author of original report
Tue, November 15, 2005
As of todays date 11/15/05 I have no vacuum, no refund, and do not think I will ever see my money again. I had written to IGEA directly, was promised an answer within 24 hours. That was over 2 weeks ago. Needless to say, not even IGEA answered my email. Is anyone ever going to do anything about this company? I still see this product advertized. What is going on?
Laura
LEESBURG,Florida,
U.S.A.
don't waste your time calling!
#3Author of original report
Tue, October 25, 2005
Just to let you know - when I wrote the earlier letter, I had begun holding on the line at 11:12 A.M. today, and at 1:11 P.M. I was disconnected. There has to be some way to make this company answer their calls or emails. Help!
