- Report: #648246
Complaint Review: sirius satellite radio - new york New York
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Author Confirmed
Why?
sirius satellite radio
1221 avenue of the americas new york, 10020 New York, United States of America
Phone:
866-523-7474
Web:
Categories:
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sirius satellite radio ,If you want to be lied to and ripped off? Do business with sirius.............. new york, New York
This company has the worst customer service on the planet. I have been with sirius for a couple of years. I have them draft my account every 3 months, quarterly. My girlfriends grandpa is going through cancer treatments and I am paying alot of money to help with hotels and food. Every single dollar I had I sent to help with this family emergency. I left 1.00 in my account. I know that I will have no money in my account when they are going to do the draft. So what do I do? I call them and tell them to move my draft date. This call was made 8 days prior to when the draft was scheduled. You know what happened? They drafted my account on the wrong date anyway. I am charged 35.00 from my bank for overdraft. I call the company and tell them they have made a mistake. They deny that we even had a conversation about drafting my account and the change. So I am stuck with the overdraft fee. The next month....they draft my account ON THE DAY I HAD DISCUSSED WITH THEM ON THE ORIGINAL PHONE CALL!!!!!! I call them, furious. I ask to speak to a manager, there is no manager they say. I ask for a different number to call, no help. I ask for their full name and location, they can not give that out either. When you call the company,the automation says" this call may be monitored and recorded". So i monitored and recorded my last conversation with the company. I called them to give them a change of address and cancel my service. After customer service refusing to change my address over the phone and send me a final bill I told them that this conversation had been monitored and recorded. CLICK, they hung up the phone. I can not prove this was a call to Sirius because there is no identification presented, nor will they provide it. There is no ability to take action against this company for bad and corrupt business. I am waiting for a lawsuit against this company. This company needs to be dissolved!
