Complaint Review: Sismai Roman - Miami FL

On April 11th 2018 a debt of $15,000 was due to our company Haute Living, Inc.

              Sismai promised to pay by wire transfer this date, and was contractual obligated.

7 Weeks Later  - And not one working form of payment:

A wire - to a credit card - to a check - back to credit card - to a cashier's check - to a credit card - back to a check - a bounced check - back to a credit card - and back to a cashier's check - - and the excuses and scenarios are mind boggling - and one would think -  exhausting.

Just when you think the steam has run out - it hasn't - she's still got more unbelievable scenarios - bouts of bad luck - and technological errors to give you.

You can follow the 7 week roller coaster of non-payment below:

• When a request for a transaction receipt was requested, for two days, an initiation of funds was shown for the morning of April 11th2018.

No wire transfer ever posted to our company account. After being reassured multiple times from Sismai the wire was sent and would post to the account.

Friday, April 13tth – our company banker sends an email stating there is no wire incoming.

• Sismai responds that she has now cancelled the wire – and will send a credit card 
• She then goes unresponsive from April 13th– April 17th

On Tuesday, April 17thSismai resurfaces, and states she is flying back to Miami– but now instead of a credit card, she wants to bring check:

We agree (still believing in her) to have her bring a check the following day, Wednesday April 18th

• She no shows on the 18th

Summary of Week 1: A NO SHOW WIRE, A CREDIT CARD THAT HAS NEVER BEEN SENT IN, and A NO SHOW on bringing a check.

Thursday, April 19th Sismai re-appears– this time boarding a plane for LA, and sending a CREDIT CARD Authorization form. With details to call her if there is an issue processing the charge.

The credit card doesn’t go through. 

• Sismai states that it is a 30-minute hold time to talk to someone, and then goes unresponsive

Friday, April 20thSismai let’s us know her credit card is ready to go

• Credit card declines again
• No dollar amount of any figure will process
• Sismai disappears April 20th– April 23rd

Mpnday, April 23rd– Sismai reappears and says she doesn’t see the credit card charge on her end

• We try the card again, and it declines, again.
• Disappears

Tuesday, April 24th– Sends a text that she is so sick in bed with the flu that she can only text. And asks to take a check at this point. And asks us if we are entering her credit card information correctly for the credit card.

 Week 2 Summary: A declining credit card – the flu – and a no show check

 Thursday, April 26th-  We offer a payment plan. No response

Friday, April 27th– Sismai texts that she has been in the ER due to dehydration and the flu:

• Is flying to Miami on Tuesday, April 31st
• Will have a Cashier’s Check delivered Wednesday, May 2ndtto our office 

 Wednesday, May 2nd– No CHECK NO SHOW / NO RESPONSE

• PM responds after 8pm she has been in nonstop meetings – asks if she can bring a check first thing in the morning

Week 3 Summary: Back to a credit card, a lot of no shows, and then back to a check, and more no shows, and a hospital stay

Thursday, May 3rd– No response to calls texts – emails – late day sends a text from who is supposed to be a “courier: that he is on the way back to Miami with a check to drop off.

• No courier and no cashier’s check ever shows up
• Goes unresponsive

Friday, May 4th– Responds over email that the past weeks have just been so busy – and mocks the dollar amount of $15,000.00 as being minimal --- the courier service is bringing her back cashier’s check – and she is going to have her assistant personally bring it to us, “regardless of his (courier’) excuse”

• Promises to have a check to our office this date.
• At the end of the day – sends a message that she is at Chase bank, and can make a deposit while she is there
• We request to have a check delivered, as agreed.
• No Show
• At nearly 8pm, texts that she is still at the bank (what bank is open at nearly 8pm) -  and asks if she can leave the check outside of our office door if we leave.
• Make a request to meet her where she is – and she disappears again May 4th– May 10th

Week 4 Summary – a NO SHOW Cashier’s Check –  a missing Courier – and Late Night Banking

Thursday, May 10th– We make a request to be paid by 3pm or are filing a lawsuit.

• Sismai reappears, and states a check will be to our office by 3pm
• A check is delivered to the office in an uber that shows up --- but arrives post-dated to Tuesday, May 15th
• We agree to wait until Monday, May 14th to deposit

      Monday, May 14th– Sismai texts in the morning that  the transfer she is waiting fro to clear in her account is not there – and can we please hold until the end of the day – Tuesday, May 15th– and says she will update at the end of the day.

• There is no updated, and she is unresponsive.
• Missing May 14th– May 17th

Thursday, May 17th– Sismai messages she can see the incoming wire – and the check is free to deposit Friday, May 18th

• Check is deposited Friday May 18th - Just When You Think It's Over!

Week 5 Summary – A check finally arrives in an Uber – and is postdated – after a three day past post-date hold – the check she clears to deposit. 

Thursday, May 24th– We receive a notification for Non Sufficient Funds – the Check Bounces

• Sismai sends what is essentially a check request as proof her check as been taken from her account – requests a reference number
• Requests a credit card authorization form to pay immediately by credit card – noting the transaction needs to be run in two parts
• Never sends anything back
• Disappears again from May 24th– May 25th

Week 6 Summary – A bounced check and missing again

Friday, May 25th– sends what is essentially a check request as proof she did write a check and it was approved –she states her bank has recommended she do a wire. And she can write it off, so it’s better for her.

• We request to have a credit card sent as agreed on May 24th
• Disappears May 25th– Tuesday May 29th

Tuesday, May 29th– Sismai emails in that her accountant wants to execute this transaction (now NEARLY 7 WEEKS OF FAILED PAYMENT ATTEMPTS) as a cashier’s check --- and they will even add a 10% late fee

• Disappears --- sends no documentation or proof this was ever sent ---No response May 29th– May 30th

Thursday, May 30th– Sismai (writing as her accountant – Maria Peralta – with an email registered to herself – Sismai Roman) sends an email a cashier’s check has been sent out – it will arrive Monday afternoon, 

• Does not respond to a request for tracking number

Week 7 Summary: Bank Error, Check to Credit Card, and back to Cashier’s Check – more missing in actions – and an Accountant with an Email registered to her

  Game Over