- Report: #973334
Complaint Review: SIXT AUTO RENTALs - Orlando Florida
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Author Confirmed
Why?
SIXT AUTO RENTALs
7855 N Frontage Road, 3 Orlando, Florida, United States of America
Phone:
Web:
http://www.sixt.com/php/branch/usa/orlando/orlando-int-airport
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SIXT AUTO RENTALs s Deceptive rental terms; NOT AT THE ORLANDO AIRPORT Orlando Florida
Sixt Auto Rental website states pick up your auto at orlando airport. It's a flat out lie, after you pre-pay, your confirmation, will read "Pickup: Orlando Int. Airport - Return: Orlando Int. Airport". But, the fine print reads, "you must take a shuttle from the airport to their off-site Sixt location". If you pre-pay they will not give you a refund. I will never rent or refer them to anyone. Stay away!
2 Updates & Rebuttals
khar
manchester,New Hampshire,
USA
Really! Sixt Auto Rental -orlando
#2Author of original report
Sun, November 25, 2012
Another example of the type of "service" you will receive if you do business with Sixt Auto Rental.
A customer service person from Sixt posted this rebuttal; "I was told to put on my reading glasses" is this the type of company you want to do business with?
I made sure to read the fine print before booking for this very reason, it was well hidden. I did not see anywhere (with my glasses) a shuttle bus will pick you up at the airport, however, it states very clearly Orlando Airport is where you pick-up and return the vehicle.
The confirmation verbatim form Sixt:
"Your reservation Rental details: Pick-up: 02/10/2013, 11:00 am Orlando Int. Airport
Return: 02/17/2013, 11:00 am Orlando Int. Airport"
Does this sound like the vehicle is at the airport to you?
I invite anyone reading this to go to sixt . com site and find the wording "off-site" in the booking process, that is, until you Pay In Full, then it is disclosed in the fine print.
thank you for your time.
coast
USAPut on your reading glasses
#3Consumer Comment
Sun, November 25, 2012
The web site link that YOU PROVIDED points to the following:
This station is 'off-airport'... Sixt rent a car Orlando Airport is only a short ride on the shuttle van to our location.
