- Report: #1473112
Complaint Review: Sixt Rent A Car - Phoenix Arizona
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Author Not Confirmed
Why?
Sixt Rent A Car
1805 E Sky Harbor Circle South Phoenix, 1805 E Sky Arizona, United States
Phone:
+1-6024255736
Web:
https://www.sixt.ca/car-rental/usa/phoenix/phoenix-sky-harbor-intairport
Categories:
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Sixt Rent A Car Fraudulent charges for supposed "damages" that were documented after I returned the vehicle. Phoenix Arizona
Beware of this company- fraud alert! This is the worst rental experience I have ever encountered. The representative talked me into upgrading to a nicer vehicle, which is fine. What he did not inform me of, is that it was a hybrid. He then talked me into prepaying for gas by misleading me that Sixt's gas price was "about $0.03 more per gallon" than the local price when it was actually more like $0.30 more per gallon. He also did not inform me that, if irregardless of whether I would use a full tank, I would still pay for a full tank. I assumed the company would pro-rate the fee based on how much gas was actually used. So, because I did not know the car was a hybrid, I paid $45.00 for a tank of gas while using maybe 1/6 of a tank.
To make matters much worse, when I returned the vehicle, during the final inspection the attendant circled ONE tiny chip (approx 3-4 mm in diameter) in the front windshield. It was so small that I never even noticed the chip and it did not happen while the car was in my possession. The attendant stated that I may have to pay to repair it. This set off red flags for me so I decided to make a final walk around with my own pictures to have proof that only one chip was circled and that I left the vehicle in pristine condition. Sure enough, Sixt later sent me a claims ticket with pictures included that showed FOUR chips on the windows circled, which includes a side window and the rear window. They want to charge me $103.00 to repair rock chips on the windows. Chips on a side and rear window? Sound fraudulent? It sure does to me.
