Rodney
Centreville,#2Author of original report
Thu, October 14, 2004
Just wanted to update all that I finally received most of my refund back from S&J. I'm still a little upset that it took over 3 months, daily phone calls and plenty of patience to have them still keep $80 of my money that they didn't deserve. I was told the $80 was to cover shipping cost and re-stocking fee. You have to be kidding me! How can they charge for shipping and a re-stocking fee when the part wasn't shipped or returned to them. They were only the middle man in the process. I phoned LuxParts (where the part originated) and was informed by Terry that they reimbursed S&J the TOTAL amount I paid when I returned the part to LuxParts. If anyone should've charged me a re-stocking and shipping fee, it should've been LuxParts, since they had to ship and re-stock the part. On top of that, S&J should've reimbursed my total amount, plus compensation for all the hassle, long distance phone charges, and tolerance I had to bear. My suggestion to anyone dealing with S&J in the future is: 1. Use a credit card and dispute the charge with your credit card company the moment you feel resistence with receiving a refund from S&J. Don't wait past the limitation time of 60 days (as I did) 2. Find a more reputable business to do business with, period!
Rodney
Centreville,#3Author of original report
Thu, October 14, 2004
Just wanted to update all that I finally received most of my refund back from S&J. I'm still a little upset that it took over 3 months, daily phone calls and plenty of patience to have them still keep $80 of my money that they didn't deserve. I was told the $80 was to cover shipping cost and re-stocking fee. You have to be kidding me! How can they charge for shipping and a re-stocking fee when the part wasn't shipped or returned to them. They were only the middle man in the process. I phoned LuxParts (where the part originated) and was informed by Terry that they reimbursed S&J the TOTAL amount I paid when I returned the part to LuxParts. If anyone should've charged me a re-stocking and shipping fee, it should've been LuxParts, since they had to ship and re-stock the part. On top of that, S&J should've reimbursed my total amount, plus compensation for all the hassle, long distance phone charges, and tolerance I had to bear. My suggestion to anyone dealing with S&J in the future is: 1. Use a credit card and dispute the charge with your credit card company the moment you feel resistence with receiving a refund from S&J. Don't wait past the limitation time of 60 days (as I did) 2. Find a more reputable business to do business with, period!
Rodney
Centreville,#4Author of original report
Thu, October 14, 2004
Just wanted to update all that I finally received most of my refund back from S&J. I'm still a little upset that it took over 3 months, daily phone calls and plenty of patience to have them still keep $80 of my money that they didn't deserve. I was told the $80 was to cover shipping cost and re-stocking fee. You have to be kidding me! How can they charge for shipping and a re-stocking fee when the part wasn't shipped or returned to them. They were only the middle man in the process. I phoned LuxParts (where the part originated) and was informed by Terry that they reimbursed S&J the TOTAL amount I paid when I returned the part to LuxParts. If anyone should've charged me a re-stocking and shipping fee, it should've been LuxParts, since they had to ship and re-stock the part. On top of that, S&J should've reimbursed my total amount, plus compensation for all the hassle, long distance phone charges, and tolerance I had to bear. My suggestion to anyone dealing with S&J in the future is: 1. Use a credit card and dispute the charge with your credit card company the moment you feel resistence with receiving a refund from S&J. Don't wait past the limitation time of 60 days (as I did) 2. Find a more reputable business to do business with, period!
Rodney
Centreville,#5Author of original report
Thu, October 14, 2004
Just wanted to update all that I finally received most of my refund back from S&J. I'm still a little upset that it took over 3 months, daily phone calls and plenty of patience to have them still keep $80 of my money that they didn't deserve. I was told the $80 was to cover shipping cost and re-stocking fee. You have to be kidding me! How can they charge for shipping and a re-stocking fee when the part wasn't shipped or returned to them. They were only the middle man in the process. I phoned LuxParts (where the part originated) and was informed by Terry that they reimbursed S&J the TOTAL amount I paid when I returned the part to LuxParts. If anyone should've charged me a re-stocking and shipping fee, it should've been LuxParts, since they had to ship and re-stock the part. On top of that, S&J should've reimbursed my total amount, plus compensation for all the hassle, long distance phone charges, and tolerance I had to bear. My suggestion to anyone dealing with S&J in the future is: 1. Use a credit card and dispute the charge with your credit card company the moment you feel resistence with receiving a refund from S&J. Don't wait past the limitation time of 60 days (as I did) 2. Find a more reputable business to do business with, period!
Bruce
Salt Lake City,#6Consumer Suggestion
Thu, September 23, 2004
Though hindsight is 20/20, you would have better off to return the item to place YOU bought it from, not the place they bought it from. However, now that is in the past, here are some ideas. 1. Go to S&J and ask for the manager, these elusive accounting section people or the owner. Let them know what a joke this has been. 2. Send a certified letter with you complaint and a deadline for resolution to the manager/owner. (You can contact the Secretary of States office or website to identify the owner.) 3. File a small claims. I hope these suggestions help, be sure to post how this comes out.