- Report: #136813
Complaint Review: S&J Used Auto Parts - Saratoga Springs New York
-
Author Confirmed
Why?
S&J Used Auto Parts
40 Excelsior Avenue Saratoga Springs, 12866 New York, U.S.A.
Phone:
800-456-8144
Web:
N/A
Categories:
Business Rating:
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S&J Used Auto Parts no response to email no response to voicemail charged for parts before shipping missed promised delivery date Saratoga Springs New York
*Author of original report: 20050405 Update Have entered complaint with the Federal Trade Commission
*Author of original report: Googling "S&J" turned up our friendly neighborhood business owner "John" quoted in a Sept. 1999 article available from the web ...
*Author of original report: 20050523 Update got letter from NYOAJ regarding issue & requesting more information
After seeing other reports here on this company earlier today I do intend to seriously seek resolution on this matter & am glad to add my correspondence with & regarding this company today
to the din ...
Original Message # 4
To:
Sent: Tuesday, March 29, 2005 6:06 PM
Subject: The sky is not *yet* falling, but clouds are certainly gathering
As I promised earlier today certain things have been put into motion as a result of not having heard from you on my cell by 2pm eastern regarding an order for various '87 Lincoln Continental front end parts entered 03/08/05.
Original Message # 3
Sent: Tuesday, March 29, 2005 5:53 PM
Subject: "whois" saratogaweb.com (S&J Auto email host)
> Registrant:
> FINDPART.COM
> 40 Excelsior Avenue
> Saratoga Springs, NY 12866
> US
>
> Domain Name: SARATOGAWEB.COM
>
> Administrative Contact:
> Bardino, John [email protected]
> S&J Auto Parts
> 40 EXCELSIOR AVE
> SARATOGA SPGS, NY 12866-2405
> US
> 518-583 7278
----- Original Message # 2 -----
From:
Sent: Tuesday, March 29, 2005 4:46 PM
Subject: Consumer Alert submitted through OAG Website
Dear Consumer:
Thank you for your submission to the New York State Attorney General's Internet Bureau. On behalf of Attorney General Eliot Spitzer, I want to thank you for taking the time to alert us to this matter. Your assistance is vital to our efforts to serve the people of the State of New York.
We have added your submission to our files. It is through complaints such as yours that we learn of patterns of fraud and illegality. If you have any questions about this matter, please call us at (212) 416-8433. For other consumer-related matters, please call our consumer hotline at (800) 771-7755.
Thank you for contacting us.
----- Original Message # 1 -----
Subject: as posted to the NY atty gen website
[the] NY business:
S & J USED AUTO PARTS INC.
40 Excelsior Ave.
Saratoga Springs, NY 12866
... accepted telephone order in the amount of $500 on 3/8/05 for assorted auto parts; charge in that amount was posted to credit card that day. Was told by salesman "Don" that parts would "ship within 10 days". We are now at 21 days and no delivery. Numerous emails and voicemails left at "800.456.8144 x210" have gone unanswered.
According to the Upstate NY BBB, "On January 20, 2005, this company's membership in the BBB was revoked by the BBB's Board of Directors due to a pattern of complaints and failure to eliminate the underlying cause of the claims."
It is my understanding that it is illegal to post charge to credit card in advance of product actually shipping. Please advise as to the accuracy of this point of view. Thanks in advance for your assistance.
Gary
Sterling Heights, Michigan
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
to the din ...
Original Message # 4
To:
Sent: Tuesday, March 29, 2005 6:06 PM
Subject: The sky is not *yet* falling, but clouds are certainly gathering
As I promised earlier today certain things have been put into motion as a result of not having heard from you on my cell by 2pm eastern regarding an order for various '87 Lincoln Continental front end parts entered 03/08/05.
Original Message # 3
Sent: Tuesday, March 29, 2005 5:53 PM
Subject: "whois" saratogaweb.com (S&J Auto email host)
> Registrant:
> FINDPART.COM
> 40 Excelsior Avenue
> Saratoga Springs, NY 12866
> US
>
> Domain Name: SARATOGAWEB.COM
>
> Administrative Contact:
> Bardino, John [email protected]
> S&J Auto Parts
> 40 EXCELSIOR AVE
> SARATOGA SPGS, NY 12866-2405
> US
> 518-583 7278
----- Original Message # 2 -----
From:
Sent: Tuesday, March 29, 2005 4:46 PM
Subject: Consumer Alert submitted through OAG Website
Dear Consumer:
Thank you for your submission to the New York State Attorney General's Internet Bureau. On behalf of Attorney General Eliot Spitzer, I want to thank you for taking the time to alert us to this matter. Your assistance is vital to our efforts to serve the people of the State of New York.
We have added your submission to our files. It is through complaints such as yours that we learn of patterns of fraud and illegality. If you have any questions about this matter, please call us at (212) 416-8433. For other consumer-related matters, please call our consumer hotline at (800) 771-7755.
Thank you for contacting us.
----- Original Message # 1 -----
Subject: as posted to the NY atty gen website
[the] NY business:
S & J USED AUTO PARTS INC.
40 Excelsior Ave.
Saratoga Springs, NY 12866
... accepted telephone order in the amount of $500 on 3/8/05 for assorted auto parts; charge in that amount was posted to credit card that day. Was told by salesman "Don" that parts would "ship within 10 days". We are now at 21 days and no delivery. Numerous emails and voicemails left at "800.456.8144 x210" have gone unanswered.
According to the Upstate NY BBB, "On January 20, 2005, this company's membership in the BBB was revoked by the BBB's Board of Directors due to a pattern of complaints and failure to eliminate the underlying cause of the claims."
It is my understanding that it is illegal to post charge to credit card in advance of product actually shipping. Please advise as to the accuracy of this point of view. Thanks in advance for your assistance.
Gary
Sterling Heights, Michigan
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
3 Updates & Rebuttals
Gary
Sterling Heights,Michigan,
U.S.A.
20050523 Update got letter from NYOAJ regarding issue & requesting more information
#2Author of original report
Mon, May 23, 2005
two items of note have occurred: Friday 5/19, received word that the Credit Card company had refunded the $500. Monday 5/23, got letter from NYOAJ regarding issue & requesting more information, which I will gladly provide.
Gary
Sterling Heights,Michigan,
U.S.A.
Googling "S&J" turned up our friendly neighborhood business owner "John" quoted in a Sept. 1999 article available from the web ...
#3Author of original report
Wed, April 06, 2005
The URL is (I hope it makes it): "http://albany.bizjournals.com/albany/stories/1999/09/13/focus3.html" I sent a "letter to the editor" of that publication pointing out the current business practices of our favorite auto supplier. Their response was: "Hi, Thanks for the note and the Web site. I had never seen that site before. It is something we should be aware of." The website referred to above is this one. I have also initiated correspondence with a TV station in Albany NY, WXXA - Fox 23, inquiring as to whether or not they have a "Hall of Shame" similar to what the FOX station local to me runs as a regular feature. You can readily imagine what is covered by that ... If they do I intend to pass along all info available regarding S&J in the hopes that they'll be featured on the air.
Gary
Sterling Heights,Michigan,
U.S.A.
20050405 Update Have entered complaint with the Federal Trade Commission
#4Author of original report
Tue, April 05, 2005
Regarding S&J Used Auto Parts Inc ... Have entered complaint with the Federal Trade Commission and started the process of disputing the charge with BankOne / Chase, the holder of the card which was charged $500 on 3/7/05
