- Report: #1290712
Complaint Review: skinfresh 2day - Internet
Reported By:
Debra Fisher -
Highlands Ranch, Colorado, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
skinfresh 2day
Internet, USA
Phone:
8556669983
Web:
skinfresh2day.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
skinfresh 2day Dermafi Charge for item that was cancelled, but they had given me the incorrect email to terminate my order and any future charges. 5210 Stark Ave Ashtabula, OH 44004 Internet
Dermafi Anti-Aging Solution - special offer on internet stated NO STRINGS ATTACHED, no commitments, etc. Totally false avertising. Hidden in the Terms & Conditions was very contrary information. Offer stated the only cost involved was $4.95 for the shipping charges and "NO STRINGS ATTACHED."
However, the product arrived and my bank account was charged $89.31. If you did not research the lengthy and obscure Terms & Consitions, you would not find and see that hidden there were contrary terms. They gave you 14 days to review the product before charging you an additional $89.31 which would continue monthly unless caught and cancelled by the customer.
As soon as I noticed the $89.31 charge and overdraft fee, I contacted their customer service department. Had to argue a full 20 minutes with the rep. They offered a 50% refund. I declined. We finally reached an agreement on $75 refund which means they would refund $66.98 and I would absorb the $21.11. This is unacceptable. I want a refund of all amounts over and above $4.95 - which means $21.11 outstanding.
Very deceptive advertising. This company should be put out of business immediately for their deceptive practices. If a class action lawsuit develops, count me in. ditto
