- Report: #1377729
Complaint Review: SkinFreshMD - Internet
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Author Confirmed
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SkinFreshMD
Internet, USA
Phone:
888-510-2382
Web:
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SkinFreshMD [email protected] Beware of deceptive practices Internet
Ordered free trial on May 20. They charged my credit card $4.95 on May 22. I did not received product until May 24.
Free trial was for $4.95 shipping. But Terms and Conditions say if you don't cancel during the 18-day trial, you will be billed $97.87. Of course when ordering the free trial, there is no pop-up making you agree to terms and conditions. And they automatically sign you up for auto-shipments when you order the trial.
I noticed today there was a pending charge for $97.87 on my CC. Technically my 18th day would be June 8, if you count from when they charged the free trial (May 22). So I called the company.
First customer service person said I should have cancelled within my trial period. When I pushed back she hung up on me.
Second customer service person also hung up on me after I explained that I was cancelling today, the 17th day. She insisted that it was a 14-day trial, not an 18-day trial, until I pointed out their terms and conditions listed on their website. Then she said the 18-days started on May 20 - the day I ordered the product. Seems like they are spinning their answers anyway they can to get the $98.
Third time calling, I insisted on speaking to a manager. The customer service person refused to transfer me. When I explained again that I was on the 17th day and wanted to make sure I was not charged, she also hung up on me.
This company is a scam. I fear countless customers have taken them up on their free trial and didn't cancel according to terms because they don't make their terms known up-front when you order.
I have not finished using the free trial. But I strongly doubt the product is any good. No company who sells a reputable product would have to use ripoff schemes like these to get their product out there.
And lastly, Amazon.com sells the product for $34.
Lesson learned for me.
