- Report: #525126
Complaint Review: SkyBeam - Aircanopy - Midlothian Texas
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SkyBeam - Aircanopy
3261 FM 663, Suite D Midlothian, 76065 Texas, United States of America
Phone:
8664113278
Web:
Categories:
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SkyBeam - Aircanopy Skybeam Customer Service Midlothian, Texas
When Skybeam has an outtage they seem to go home at 5pm and so what if your business depends on their service. My internet was down for a good 24+ hours and they seem to be completely clueless as to why. It takes 3 or more calls and if your lucky, you MIGHT actually get someone who is knowledgeable. On the third call it turns out that somehow my account information was missing. How this happened I do not know. After being in the tech support/help desk profession for most of my life I do know how to troubleshoot computers and their technicians keep insisting the problem is on my end.
I do not know how they stay in business. They just seem to be clueless.
I do not know how they stay in business. They just seem to be clueless.
3 Updates & Rebuttals
juice
waxahachie,Texas,
United States of America
what a joke
#2General Comment
Thu, July 07, 2011
this is the worst mom and pop internet service there is, i signed up getting the 5mbps speeds i cant even get over .99 ive checked speedtest daily i live less than a half a mile from the tower and in one month the highest i gotten was a 1.22mbps. ive been sitting on the phone now for 2 hours trying to get help and nothing. ive changed towers rebooted my router unplugged the wall jack reset my router waited at least ten to twenty seconds three times a week just to get a 1.40mbps.
Debra51
Alvarado,Texas,
United States of America
Horrible customer service
#3Consumer Comment
Tue, March 01, 2011
I am the type of person who values good customer service & Skybeam has zero! I had service with them for over 2 yrs after they bought out the previous company I was with, & in those 2 yrs my internet service was awful. I NEVER got the full speed I was paying for. If you call to try to speak to tech support....good luck with that one & don't bother leaving a call back number, your call won't be returned. When I did call to cancel my service, they seemed not to care & I was very blunt about why I was cancelling, the company I have now is very much "on the ball", making sure that the customer receives the service that they are paying for. High speed internet is a great thing to have, but with Skybeam you would do just as well with dial-up!
BLT
United States of AmericaContact BBB
#4Consumer Suggestion
Wed, October 13, 2010
Everyone needs to contact the BBB and flood their people with complaints. I did. Now for others to join in. Their rip off needs to stop!
