- Report: #528005
Complaint Review: SKYPE - Internet
Reported By:
marlyn -
St.Louis Park, Minnesota, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SKYPE
Internet, United States of America
Phone:
Web:
http://www.Skype.com
Categories:
Business Rating:
(0)
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SKYPE Skype Theft of Online Number (SkypeIn) halfway thru one-year subscription. Internet
Skype (or their VOIP partner - Level 3 Communications, L.L.C. ) stole my $60 one-year subscription for a SkypeIn phone number approximately 6 months after initiating. After a few weeks of 'radio-silence' from my business and social contacts I thought
to 'call myself' from another land-line, only to hear the sound of a fax machine attempting to negotiate a connection. This theft of my Online Number for the purpose of re-selling it to someone else for use as their fax line occurred without notice or forewarning. Skype 'support has been only 'lip-service' responsive. They say they are waiting for an 'update' from their VOIP service partner - Level 3 Communications in Apple Valley, MN. I believe this is a 'one minute and a few keystrokes' thing to fix. It's been two months since I first told Skype support of this issue and possibly 3 months since it occurred - and counting. Apparently, there is some part of - "Please return Online Number (xxx-xxx-xxxx) to it's rightful owner.", determine the exact date of my loss-of-use and credit my subscription period by the total time I was deprived of its use." - that they do not understand.
to 'call myself' from another land-line, only to hear the sound of a fax machine attempting to negotiate a connection. This theft of my Online Number for the purpose of re-selling it to someone else for use as their fax line occurred without notice or forewarning. Skype 'support has been only 'lip-service' responsive. They say they are waiting for an 'update' from their VOIP service partner - Level 3 Communications in Apple Valley, MN. I believe this is a 'one minute and a few keystrokes' thing to fix. It's been two months since I first told Skype support of this issue and possibly 3 months since it occurred - and counting. Apparently, there is some part of - "Please return Online Number (xxx-xxx-xxxx) to it's rightful owner.", determine the exact date of my loss-of-use and credit my subscription period by the total time I was deprived of its use." - that they do not understand.
