- Report: #1275738
Complaint Review: Sleepy's Mattress UNprofessionals - Harrisburg Pennsylvania
Reported By:
Crystal -
Harrisburg, Pennsylvania, USA
Submitted:
Updated:
-
Author Confirmed
Why?
Sleepy's Mattress UNprofessionals
5125 Jonestown Road Harrisburg, 17112 Pennsylvania, USA
Phone:
717-545-4035
Web:
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Sleepy's Mattress UNprofessionals where we offer a 10 year warranty but no one backs it up. Harrisburg Pennsylvania
We purchased a memory foam mattress in October 2013 which came with a 10 year warranty. Earlier this year, we began having problems with the mattress sagging in the center which causes us to roll toward one another so we contacted the store. We went through their 3rd party Mattress Marshall's meaurement process which included a kit (which is laughable) to determine defectivness. They determined through pictures that our claim wasn't valid. The mattress is stain free and has been used with the recommended cover since purchase.
We have contacted the store manager, district manager, and multiple people through 1-800-Sleepys. Although he was apologetic, store manager John said there is nothing they can do. They had no problems taking our $2,000 in exchange for a bed with a BS 10 year warranty that doesn't exist. We have called the customer service number and spoke with numerous people who always seem to pass us on to "someone who can help" us. These "helpful" people request that we send pictures and assure us that we will receive a call back by a certain day (3 different times now); which never happens. Everyone apologizes but hasn't done a thing to rectify this matter; purely lipservice. We have spoken with Megan and Daniel, emailed Fred Montenegro, Kim Zalaya, Kim's boss Grace Hough, and another girl Chanel Rousseau. Not one returned phone call or email from any of these people.
Neither of us had back problems and now visit a chiropractor on a weekly basis. Beyond disgusted that after 6 months of this there is still no resolve. Sleepy's does nothing to back the junk they sell with bogus warranties. It was less than 2 years into this 10 year warranty!? From everything I have read they have been getting away with this throughout the nation so I doubt we'll ever see any cent of our $2,000+ again. Being a military family we will be sure to spread the word so that no one we come in contact with will face the same hassle.
1 Updates & Rebuttals
Sleepy's Customer Care
Hicksville,New York,
USA
Case #01645881
#2UPDATE Employee
Tue, January 12, 2016
We're sorry to hear about your previous experience and would love to help address your concerns. Please email us at [email protected] with your order #, contact information, and reference case #01645881.
