- Report: #609103
Complaint Review: Sleepys - Sleepy's Mattress Professionals - Internet New Jersey
Reported By:
Raj Nyati -
Parsippany, New Jersey, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Sleepys - Sleepy's Mattress Professionals
Internet, 07054 New Jersey, United States of America
Phone:
Web:
www.sleepys.com
Categories:
Business Rating:
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Sleepys - Sleepy's Mattress Professionals Sleepys Rip off -Wrong delivery. Not ready to exchange it Internet, New Jersey
I bought a sterns & foster mattress from Sleepys for $2100. I asked for extra firm mattress.They wrote a code for the mattress in the billing. The code will not tell you what you will be getting. They delivered me a medium soft matrtess with a manufacturing defect. Sleepys agreed to exchange another one for same mattress. I called them and told them i have also received a wrong delivery .I need extra firm mattress which is having same cost and asked them to deliver me extra firm but they said it is a comfort exchange and i need to pay $400+delivery charges. I told them that the slesman wrote a incorrect code in the billing.we had couple of discussion with customer service as well as 3 way call with saleman and a supervisor in customer service but they were not ready to give me extra firm wich has same price. I have back pain with this soft mattress and living with it. The customer service was very rude and supervisor was not cooperative at all.
I got rip off and i will tell everyone , pl keep away from this bad company and unprofessional people.
2 Updates & Rebuttals
Raj Nyati
Parsippany,New Jersey,
United States of America
no response yet on this report
#2Author of original report
Tue, August 09, 2011
I am still waiting fro response from Sleepy's to reolve this issue. noone has contacted me yet
Cathy Sable
Hicksville,New York,
USA
Here to assist
#3UPDATE Employee
Fri, July 30, 2010
Sleepys strives for 100% complete customer satisfaction and appreciates when a consumer takes the time to share there story with us so we may improve our organization and better serve our valued customers. If you could please contact me directly at [email protected] and provide the details of your incident including the date we can then address your situation.
