- Report: #198402
Complaint Review: Sleepy's - Wenonah New Jersey
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Author Confirmed
Why?
Sleepy's
1086 Mantua Pike Wenonah, 08090 New Jersey, U.S.A.
Phone:
800-sleepys
Web:
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Tell us has your experience with this business or person been good?
Sleepy's Sold Wrong Bed ripoff Wenonah New Jersey
I should have read the hundreds of complaints about this company. I wanted to buy a new bed quick & easy.
Took the pseudo-analysis to determine what mattress I "needed". Agreed on a Kingsdown firm bed.
Paid $1000 for the mattress only.
Bed delivered, felt kinda odd, read owners manual that states you need to sleep on it for a month before it "breaks in".
Month later, no good. Went into store to discuss problem. Told that I missed the 21 day return period and that the salesman would give me "a good deal on another mattress".
Compaired mattress on floor which I wanted to what was delivered, here mattress was not the same model. The recipt has a coded model name that the consumer can not understand. The salesman (not the same person) confirmed this. Instructed me to call their customer service number for help.
Called, spoke to Elizabeth Garcia who told me to deal with the salesman who sold me the bed and that any exchange will cost him some of his commission. He was working at another store that I had to go to see him at.
Why should I do all the leg work for a company switching a bed on me?
I will not pay another dollar to this company, I will buy all beds at Sam's and Costco stores from now on. No more salesman.
Matt
Woodbury Heights, New Jersey
U.S.A.
Took the pseudo-analysis to determine what mattress I "needed". Agreed on a Kingsdown firm bed.
Paid $1000 for the mattress only.
Bed delivered, felt kinda odd, read owners manual that states you need to sleep on it for a month before it "breaks in".
Month later, no good. Went into store to discuss problem. Told that I missed the 21 day return period and that the salesman would give me "a good deal on another mattress".
Compaired mattress on floor which I wanted to what was delivered, here mattress was not the same model. The recipt has a coded model name that the consumer can not understand. The salesman (not the same person) confirmed this. Instructed me to call their customer service number for help.
Called, spoke to Elizabeth Garcia who told me to deal with the salesman who sold me the bed and that any exchange will cost him some of his commission. He was working at another store that I had to go to see him at.
Why should I do all the leg work for a company switching a bed on me?
I will not pay another dollar to this company, I will buy all beds at Sam's and Costco stores from now on. No more salesman.
Matt
Woodbury Heights, New Jersey
U.S.A.
4 Updates & Rebuttals
A
Some Where,Georgia,
U.S.A.
Mine is good
#2Consumer Comment
Tue, June 27, 2006
I paid the high price for a Kingsdown and love it. It did take about a month for it to get "right." I believe that the Kingsdown policy is that if you don't like it you can change to less or more firm model without cost. The only catch is that you have to try it for at least a month. You should at least be able to get a different "firmness" one from them at no cost.
A
Some Where,Georgia,
U.S.A.
Mine is good
#3Consumer Comment
Tue, June 27, 2006
I paid the high price for a Kingsdown and love it. It did take about a month for it to get "right." I believe that the Kingsdown policy is that if you don't like it you can change to less or more firm model without cost. The only catch is that you have to try it for at least a month. You should at least be able to get a different "firmness" one from them at no cost.
A
Some Where,Georgia,
U.S.A.
Mine is good
#4Consumer Comment
Tue, June 27, 2006
I paid the high price for a Kingsdown and love it. It did take about a month for it to get "right." I believe that the Kingsdown policy is that if you don't like it you can change to less or more firm model without cost. The only catch is that you have to try it for at least a month. You should at least be able to get a different "firmness" one from them at no cost.
A
Some Where,Georgia,
U.S.A.
Mine is good
#5Consumer Comment
Tue, June 27, 2006
I paid the high price for a Kingsdown and love it. It did take about a month for it to get "right." I believe that the Kingsdown policy is that if you don't like it you can change to less or more firm model without cost. The only catch is that you have to try it for at least a month. You should at least be able to get a different "firmness" one from them at no cost.
