- Report: #551055
Complaint Review: Smallappliance.com - Internet Internet
Reported By:
Roger -
Los Angeles, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Smallappliance.com
Internet, Internet, United States of America
Phone:
888-277-5776
Web:
www.smallappliance.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Smallappliance.com Renata Company sent out 2nd's merchandise and wouldn't take responsiblity for it Internet
My wife ordered a digital kitchen scale made by Salter. It was defective--what would be called a "second"--smeared ink on the control buttons, ding'ed stainless steel trim.
I phoned to report. They insisted on me paying the freight back. Feeling this wasn't fair, I then took the issue to the manufacturer, who issued a call tag and sent a new one--several, in fact, because they didn't have the color we ordered and kept sending out a different color. They finally said they had no stock in the desired color. These several shipments of the wrong color took more than 30 days.
So I finally called smallappliance.com back. While their website and the C/S person said they had the correct color in stock, the service manager denied that they do and then said if I wanted one I could buy a new one from them and that it was past the 30 days allowed. She (Renata, svc. mgr) refused to give me the owner or CEO's name, said I couldn't talk with anyone else in the company, and basically that I was out of luck for dealing with them.
I don't recall ever having been treated this way by a company before. The public should know about it.
I phoned to report. They insisted on me paying the freight back. Feeling this wasn't fair, I then took the issue to the manufacturer, who issued a call tag and sent a new one--several, in fact, because they didn't have the color we ordered and kept sending out a different color. They finally said they had no stock in the desired color. These several shipments of the wrong color took more than 30 days.
So I finally called smallappliance.com back. While their website and the C/S person said they had the correct color in stock, the service manager denied that they do and then said if I wanted one I could buy a new one from them and that it was past the 30 days allowed. She (Renata, svc. mgr) refused to give me the owner or CEO's name, said I couldn't talk with anyone else in the company, and basically that I was out of luck for dealing with them.
I don't recall ever having been treated this way by a company before. The public should know about it.
