- Report: #1361039
Complaint Review: Smart Tint Inc - Internet
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Smart Tint Inc
Internet, USA
Phone:
866-986-9299
Web:
www.SmartTint.com
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Smart Tint Inc Terrible Quality and Customer Service New York
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3/10/2017
Smart Tint is one of the worst companies I have ever worked with. Not only is their product sub par, but the customer service with Will Sharp is the worst I have ever received from a company. I own a successful remodeling company and could never stay in business treating my customers the way they have treated me. I spent over 2500 on material for the initial order, and then when it started to fail they wouldn't warranty anything so I had to order another panel at over 1000 that I now have to throw. It arrived damaged, and they just advised me that they don't cover damage regardless of whether it arrived that way. They told me to put caulking on it to hide it. Unbelievable. I tried to use it anyway and it failed just as the other panels as I will describe below.
When I first contacted Smart Tint I should have realized that things were shady when my call was answered by an outsourced call center where they take your number and then pass on a message. You cannot get a hold of anyone in the actual company directly. Upon requesting a quote they seemed somewhat helpful, although they were very slow. I was ordering 2 panels that would be butt together in a shower area to cover a large window. They assured me that the panels were fine for a wet area, and they said they were laser cut so the edges would butt together completely so there wouldn't be a gap.
The first problem was when we noticed a nice gap between the two panels. They touched at the top and bottom with a nice gap in the center. Not laser cut (unless their laser is a poor quality as they are), and there wasn't anything they were going to do to fix that. Then about a week after installation the real problems started. Right at the seam white spots from the top to the bottom of the seam on both panels. I called them right away and they said to just silicone it and they would stop. Now I had a seam, with silicone, and white spots where the LCD material was deteriorating. It looked bad. But one of the spots continued to grow to about the size of a half dollar. I called them and told them the problem. They said it might be mold and to clean behind it. When I tried to peel back the materials the sheets just separated, so obviously they do terrible with moisture and completely deteriorate. They wouldn't warranty the panel saying it was damaged even though they said it was made for wet areas, so I had to order a new one. That panel arrived with damage already on the edge. Not sure how it got there but it was there when we opened it up and installed it. Again, not covered under warranty.
We installed the panel upside down to hide the damaged edge since they wouldn't warranty it, and after 2 days the white spots started showing up again even with the silicone. All they had to do was tell me this wasn't made for wet areas and I would have found a different solution. Now I am many thousands of dollars in the hole between materials and labor and all they have are excuses. Stay away and find a better company as I am now going to do.
