- Report: #1318312
Complaint Review: Smart Tint Will Sharp (operations) - Internet
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Author Confirmed
Why?
Smart Tint Will Sharp (operations)
Internet, USA
Phone:
(866) 986-9299
Web:
www.smarttint.com
Categories:
Business Rating:
(0)
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Smart Tint, Will Sharp (operations) Smart tint PO Box 101, Lake Grove, NY 11755 Lake Grove, NY
We bought the smart tint product because it is innovative and provides privacy and transparency with the flip of a switch. The representative we corresponded with throughout this 9 month ordeal has been Will Sharp. The initial salesman was Sam Adams. We spent $1000 for two of the products to be trimmed to fit our windows. As you may have already guessed, the problems began as soon as they had our money. Once the smart tint was delivered, we never received information for a local installer as promised. We called about 7 times, because they have an answering service, before getting Mr Sharp on the phone. He admitted to not having a local installer and encouraged me to look for an electrician myself. I reiterated that 3 had come by the house and could not install the product. He did become rude and irritated at that point and said that was my issue. I asked for a partial refund at the very least but was denied. We eventually found a talented electrician, after several months, to install both products for $900. One of the products works well and the other did not work from the onset. We corresponded with Mr Sharp via email from then on as the answering service took about 20 messages from us with no phone call back. Mr Sharp had me send the defective smart tint back for an evaluation. He then deemed that the busbar was dislodged and that we have to pay another $150 for the repairs. Mr Sharp stated through another email that this is not covered under the warranty even though this defect was present before the electrician installed it. Our electrician is very honest and so I am inclined to believe him over Mr Sharp. At this moment, we are at an impasse and I hope to resolve the issue amicably. The experience has been as frustrating as expressed in the other complaints of the smart tint company on this website.
