Complaint Review: Smart Travel and Incentives - Lake Mary Florida

We were looking at Norweign.  The word "free" may not have been spelled out on the postcard, but it was implied.  Any reseasonable person, who speaks Engligh, would have translated, "YOU WILL RECEIVE" a curise,  and you  "have to pay (however) port fees and taxes,"  as you will receive a free cruise and all you have to pay for is ......ect.  Nowhere does it say you have to pay for the cruise in addition to the port fees, ect.  NOW I am interested in getting back my deposits. (for cruise and air travel)

Dear Mr. B.,

I'm sorry that you were so unhappy with the cruise offer you received. I certainly never like to hear that. I would like to point out that our vouchers are not for free travel and do not state anywhere on them that they are. We also have no connection with Global Travel in, NJ.

The cruise voucher states you will be responsible for a $99.00 per person reservation processing fee, taxes and any necessary
surcharges. It also states that the voucher is only valid for a category 1A cabin.  I have looked at the offer that you were emailed on 9/20/12 and compared it to the current online rate and found we are saving you $252.00 now. Im not sure how much more we were saving you then, as cruise rates tend to drop the closer you are to the sailing date.  Im sure when you compared the cruise yourself that you probably just selected the Carnival fun saver rate and let them put you anywhere on the ship they could, but that is not a an accurate comparison to our quote. Our quote had you in a category 4E on the Empress deck which is much nice then the Rivera deck which is where a fun saver rates usually gets you. That is quite a cost difference. The quote I pulled up online is identical to the quote you were emailed and is saving you money.

The taxes are identical and even though you cannot see the port fees (non-commissionables), they are identical as well. The port fees (non-commissionables) are wrapped into the base fare of the cruise and consumers cannot see them, only travel agents can. As your voucher is valid only for a category 1A, and there were no 1As available, you were quoted on the next cheapest things, but were responsible for the cost difference between the two. Everything that was included in the quote was as it was stated it would be in the terms and conditions of your travel voucher. I will paste the quote below and also upload a screenshot of the Carnival Cruise quote.

I see from the notes on your file that you will be sending in a notice of cancellation for the cruise voucher. I just wanted to make sure you knew that those requests take 3-4 weeks to process from the date we receive them. Im sure the accounting
department will get your refund out as quickly as they can. Please let me know if i can be of any assistance to you or if you have any further questions regarding your file. My email is [email protected]

CRUISE COMPANY: CARNIVAL 

CRUISE SHIP: CONQUEST

SAILING ON: 12/09/2012

PORT OF DEPARTURE: NEW ORLEANS

ITINERARY: JAMAICA, CAYMAN ISLANDS & COZUMEL 

# OF NIGHTS: 7

PORTHOLE CABIN AVAILABLE: (NO, FIRST AVAILABILE IS 4E STANDARD INSIDE)

FEES ARE PER PERSON

BOOKING SURCHARGE: 99.00

PORT FEES:159.00

TAXES: 74.08

4E: 125.00

TOTAL PER PERSON IS $457.08 TIMES 2 TRAVELERS EQUALS $914.16 MINUS YOUR DEPOSIT OF $99.00 AND YOU WOULD OWE $815.16

 UPGRADES ARE PER PERSON:

 WINDOW CABIN 6A: 75.00

BALCONY CABIN 8A: 250.00

Kara Gallagher

Manager

×

1 / 0

❮ ❯