- Report: #1466853
Complaint Review: Smart Van Lines - Pembroke Park FL
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Author Confirmed
Why?
Smart Van Lines
2575 SW 32 Ave Pembroke Park, 33023 FL, United States
Phone:
(800) 420-9828
Web:
www.smartvanlines.net
Categories:
Business Rating:
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Smart Van Lines Smart Van Lines By far worst moving experience to date. Pembroke Park FL
Unfortunately I had an awful experience with smart van lines. Firstly, it does say in the contract your belongings may take up to 21 days to reach its final destination, however we were reassured it would be no longer than 7-10days. Our belongings were delivered 20-21 days after set moving date.
The driver attempted several times to increase the moving cost at arrival despite signing a contract at date of move out. Some of our furniture was never delivered. Other furniture, packed by the movers, including our dresser and tv stand arrived completely destroyed.
The furniture and clothes that did survive the move presented with an awful odor. When it came to reporting a claim, it was a chaotic process that took large amount of time and effort. We finally receives a settlement 3 months later that was laughable at best and did not cover even the items they did not deliver.
