- Report: #730922
Complaint Review: Smarttweak Software Ltd. - New York New York
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Smarttweak Software Ltd.
375 Park Avenue New York, 10152 New York, United States of America
Phone:
347-983-0102
Web:
Categories:
Business Rating:
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Smarttweak Software, Ltd. Refund fraud - internet policy regarding refunds is bogus New York, New York
I called and emailed Smarttweak and Paypro Global (the reseller for Smarttweak's Software Bundle) for a full refund for software purchased on may 2, 2011. I submitted a request on may 2. Helen said i would get a full refund within 7 days yet that has not occurred. I purchased the software through paypal and opened a claim once i noticed Smarttweak and/or Paypro Global did not honor their agreement to refund me the money. According to the only refund policy they honor full refunds when a request is made within 30 days of purchase and the software is not used beyond that point. I have abided by paypro globals refund terms and conditions but they have failed to honor their own agreement. The reason i requested a refund was due to not receiving a key code upon purchasing the key code and being billed excessive monthly recurring fees (indefinitely) to use the software. I have one question....when will i get my full refund?
