- Report: #512057
Complaint Review: Smile Brite Dazzle White - Internet
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Author Not Confirmed
Why?
Smile Brite Dazzle White
Internet, United States of America
Phone:
Web:
SmileBriteWhitening.com/Free-Trial
Categories:
Business Rating:
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Smile Brite, Dazzle White Dazzle smile They send a 10 day trial product that arrives 9th day and charge you $92.You have to cancel that same day and return the product UNOPENED.. and THEY CHARGE YOUR CREDIT CARD ANYWAY. IT IS A SCAM!!!!!! Internet
Smile Brithe and Dazzle Smile are internet scams. They claim to send you "free trial" versions for 10 days.. and the products arrive after 9 days and they charge your card the very next day. You can call and cancel, but only prevents future charges. They screw you at least with the first $92.
-The product does not contain any information about the manufacturer or producer in the label, which is totally against the law.
-When you contact the original manufacturer of smile brite, the customer support department already is trained to instruct you on the internet scam. They are suing the scam company because they don't own the rights on the name.
-When you try to cancel they ask you to return the product without being open (how are you supposed to try it?) Otherwise, they can only refund you $67 after you push them.
1 Updates & Rebuttals
Bobbie Miller
Kitchener,USA
Hello,
#2UPDATE Employee
Tue, October 27, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .he terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
