- Report: #554120
Complaint Review: smoke51.com - Internet
Reported By:
Dolly -
West Warwick, Rhode Island, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
smoke51.com
PO Box2061 Internet, United States of America
Phone:
Web:
www.fiftyone.com
Categories:
Business Rating:
(0)
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smoke51.com They took $99.10 out of my account when i told them no for extra cartriges. Internet *EDitor's Suggestions on how to get your money back into your bank account that someone wrongfully takes it from you!
I ordered the electronic cigarette on line and thought that i made a mistake so i cancelled the order. So the next day i received a phone call from the company and they asked me if i want the trial so i said yes, then they asked me if i wanted the refill for the cartriges and i said no that i wanted to try the trial first and if i wanted more i would call them. So when i called my bank to check on my account their was a withdrawal for $99.10 on Dec 31. So i called my bank and they told me who took the money out.(media support) and they gave me the number so i called the the number a number of times and was put on hold for one half hour and then was cut off every time. So i hot carded my card so they could not take anymore money out. Then i took the cartriges and sent them back to Fulfillment at PO Box2061 Sandy Ut 84091 and as of know they have not pick up the package. I reguested a signature. I have 15 days and the package will be returned to me. I do not want these cartriges and i want my money back. I also went on line again to reach customer service and got a few more phone numbers so icalled them and got no responce to talk to anyone. Another number i got is 877-350-2061 no one is answering any number i have. Please let me know what i can do to get my money back and return the trial kit. Thank You
EDitor's Suggestions on how to get your money back!
HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:
Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER!
Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARD
If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.
And good luck Let us know how you do!
ED Magedson Founder RipoffReport.com Author of www.ripoffrevenge.com
Rip-off Report PO Box 310, Tempe, Arizona 85280
1 Updates & Rebuttals
smoke 51 are scammers
Hermitage,Tennessee,
United States of America
Do yourself a favor!!!
#2Consumer Comment
Tue, August 31, 2010
Besides the other links I left, everyone should read this article too. It talks about getting them arrested for criminal activity and seizing all their assets for restitution and obviously not letting them go on with their sales. Trust me I am their biggest nightmare right now. They are horrible vindictive people and I am not going to quit till I see them in jail and shut down. If everyone pulls together and files complaints with law enforcement agencies it only takes about 5 minutes and it is really worth so much!!! Dont you want to see them stop cheating people like us out of our money!!! (((Redact)))
CLICK here to sewhy Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.</
