- Report: #1201762
Complaint Review: snaac - Nationwide
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Author Not Confirmed
Why?
snaac
Nationwide, USA
Phone:
8665002544
Web:
www.snaac.com
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snaac took my car even though I've never missed or been late on payment Honolulu Hawaii Nationwide
My car was towed by Ace Towing and I received a letter in the mail on Jan 1st saying I had 30 days to get it out. 11 days had past and I called to pick up my car and I was told it was no longer there.
They couldn't tell me exactly who had it but 2 days later I found out it was SNAAC, the company I financed my car through. I've been calling for the past 3 days and every time I call they tell me the person I need to speak to isn't there and they send me to voice mail.
I never get a return call and I get off of work too late to go up to the company. They won't even tell me if my car is there but I kno it is.
I've never missed a payment or been late because I'm in the military and I set up an allotment so it automatically gets taken out of my check and goes to them. I don't know why they're doing this but I want my car back.
I have alot of my things in the car including military items. My car should have never been taken because I had 30 days to pay the tow fee and not even 2 weeks had past. I still have the form stating these facts.
I deserve to know what's going on with my car and SNAAC is not informing me of what I need to do. They are hiding information from me and I am still paying for my car.
I want to get to the bottom of it.
1 Updates & Rebuttals
Snaac
Mason,Ohio,
SNAAC Rebuttal
#2UPDATE Employee
Fri, February 20, 2015
Security National Automotive Acceptance Company (SNAAC) was established in 1986 as a specialty finance company that purchases and services retail sales finance contracts acquired from auto dealers in the sale of new and used automobiles. When we become aware of complaints related to the selling auto dealership, we are very limited in our ability to assist. We are one of many financing options a dealership has, and the deals are negotiated prior to it being assigned to us. We regret any situation in which one of our customers is unsatisfied with their car buying or financing experience.
Once contracts are purchased, it is our intention to provide world class customer service. We encourage anyone with complaints or concerns to visit , snaac.com/ripoffreport.aspx to begin the dispute resolution process or to better understand our role in their credit transactions.
Please note that inaccuracies, falsehoods and malicious commentary may be posted to this site. It is our policy not to defend or respond to any specific claims in a public manner.
