Complaint Review: Solomon And Sons Relocation Services - Lauderdale Florida

I would recommend you use literally any other company. I used Solomon & Sons for a long distance move from Baltimore to Florida. They were negligent at every turn. A day late to pick up our stuff, completely incompetent with the drop off, and they broke or damaged several of our items.

I told multiple people at Solomon & sons that the building we were moving into in West Palm is very strict and I needed to know the date our belongings would get there so I could alert the building and reserve the freight elevator. Also we were driving from Baltimore, so it wasn't like we could get there in an hour. We needed to know when to be there. I called dispatch the day after our pick up to see if they could give me an idea of what the schedule of the truck is. They told me they would have a schedule made the next day. I called back the next day and they told me the same thing, "they are still making up the schedule, they should know in the next day." This repeated another time or two. They would not give me any information whatsoever. They had our belongings for 5 days and still couldn't tell us where our stuff was and when it would be dropped off and their only excuse was, "this is a busy time for us."

They finally let us know on the 6th day, the drop off window would be Saturday-Monday. I only told them 28 times that this building cannot accommodate weekend move ins. They told me it would be Monday (the 10th day). Late afternoon rolls around on Sunday and I still have not heard anything from the driver or anyone at Solomon & Sons. I called dispatch which appeared to be closed, but I reached someone in another department who told me our truck was delayed in Atlanta. "They are doing a morning drop off in Atlanta and then heading to you and probably won't arrive until Tuesday morning." I guess we would have found this out when they didn't come on Monday?? because nobody was planning on telling us. At this point, the freight elevator was all booked up for the week and Monday was our only shot at receiving our belongings before we were forced to put them in storage, so I pleaded with the woman at Solomon & Sons to please figure it out.

A few hours after this call, the driver reached out to me to let me know he would be arriving tomorrow (Monday) around 1-2pm. We were jumping for joy. We were wondering how they figured it out. Did they move our stuff to another truck and start driving Sunday night to us? We were ecstatic.

Fast forward to 12pm on Monday, I receive a text from the driver that he needs to reschedule for Tuesday morning because he is still in Atlanta finishing up a drop off. I'm feeling like an idiot at this point because he blatantly lied to me yesterday and I believed him. He told me he would get to us on Monday probably so I would stop hassling the office.

The drop off eventually happened Wednesday because our building couldn't accommodate Tuesday. We were so happy to get our furniture and clothes we almost forgot about all the nonsense. But then we realized they damaged two of our pieces of furniture. They broke one of the drawers on our desk and they broke the leg of one of our small tables. They also broke a full length mirror and they completely shattered a piece of glass that happened to be very important to me. It was a very thick and expensive glass piece that went on top of a desk that my grandmother gave to me a few years back before she died.

This experience from start to finish was just awful. Please save yourself the aggravation and use another company!!