- Report: #597562
Complaint Review: South Bay Expressway - San Diego California
Reported By:
am mo -
san diego, California, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
South Bay Expressway
1129 La Media Rd San Diego, 92154 California, United States of America
Phone:
619-661-7070
Web:
www.southbayexpressway.com
Categories:
Business Rating:
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South Bay Expressway Bogus Evasion sent San Diego, California
I received a notice in the mail, saying I failed to pay a toll in south bay. It's clearly bogus, I don't live or hang out in the south bay. At the date and time in question, I was at work in north county, as I am every weekday.
The "location" they give you to help narrow it down supposedly, is just a series of letters and numbers. How bogus is that? They don't send you a photo or anything.
$53 fine, then it quickly jumps to $103. And then a hold on your dmv registration. Really? I don't even live or work in the southbay. I'm very annoyed. They'd better take care of this. I'm filling out the Administrative Review section.
1 Updates & Rebuttals
South Bay Expressway
San Diego,California,
United States of America
We're happy to correct errors...
#2UPDATE Employee
Fri, May 21, 2010
Hello. We're sorry to hear about your experience. Unfortunately, technology isn't perfect and sometimes when a photo is taken of a license plate, the numbers or letters are read or entered incorrectly in our system. This type of error is straightforward and easily proven - the toll violations team will go back and review the day/time of the infraction and look at the license plate in question to verify. There are folks who choose to evade tolls, which is why we have the video surveillance system in place. It's rare, and we don't like to do it, but when someone accrues many violations, it does constitute a hold on their registration through the DMV. Like I said, this is rare and most violations never escalate to this point.
The set of numbers and letters that are referenced on the notice you received are
abbreviations for the different entrance and exit ramps on South Bay Expressway. It
sounds like you've taken the proper action by filling out the back of the violation notice, so you should receive a letter in the mail in the next week or so with the result. In cases where it's determined to be an error with the license-plate reader, your toll violations will be removed. You can also call our Customer Service Center to check on the status of your request. We're open Monday through Friday from 8 a.m. to 5 p.m. and can be reached at 619-661-7070. Sometimes mistakes happen, but we're looking forward to correcting it for you.
