- Report: #1469004
Complaint Review: South beach diet -
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Author Not Confirmed
Why?
South beach diet
United States
Web:
Southbeachdiet.com
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Business Rating:
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South beach diet Unauthorized repeat shipments; refuse to cancel; refuse to refund for damaged product. RIPOFF
Order a package, which arrived. No information given that stated it was auto shipping another order. Received a notice I was getting another unwanted shipment and tried to get customer service to cancel plan.
The only way to cancel plan was to email. I emailed and heard nothing for days. So I emailed again. In the meantime, second order has charged and shipped!!. When it arrives it is broken into, damaged, the ice has melted, and all of the food product was spoiled.
I contacted customer service for a refund for the product I didn’t order but was charged for that arrived unusable and it was denied. So I issued a dispute since I have received product AFTER canceling and now paid 300+ dollars for product arrived damaged that I had canceled in the first place.
They provided info to my card that it had shipped and delivered so my card refused the dispute. I have re-issued a dispute because it wasn’t just that the order shipped and delivered it arrived completely unusable. They refused to give my money back.
Also, they told me no when I called get to the bottom of the problem with the originating charge that because I issued the dispute I can no longer get a refund.
The best part? I only issued the dispute because customer service originally told me they would take care of it and did not. Their entire program/service is terrible, and they claim natural ingredients but they are 100% NOT natural ingredients.
THIS IS A SCAM. They auto sign you up without consent to receive product and then you can’t cancel and they ship you stuff at great expense that you don’t want, and when it arrives damaged they refuse to issue refund.
Also to note: customer service kept arguing with me and interrupting me!!
