- Report: #79750
Complaint Review: Southtrust Bank - Franklin Tennessee
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Southtrust Bank
2030 Mallory Lane Franklin, 37067 Tennessee, U.S.A.
Phone:
615-771-6062
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Southtrust Bank ripoff NSF charge and customer service Franklin Tennessee
I have been banking with Southtrust for over 4+ years. I had a problem last week 2/3/2004 where I made a "cash" deposit but since it was after 2PM it did not show up in the "Birmingham Office" so I had to checks that they charged me NSF $30 a check.
So, I called the Bank explaining what happend and that I have never done this before, and the lady I spoke with, Sorry I can't refund this back into your account. So, I was upset. I went to see her and have her expain to me why she could not do this and of course she was on a conference call. When I returned to work she called me and said I am sorry but because of the "balance you hold I can not refund this money, I could send it to Birmingham but they would reject it b/c of the balance you keep." She also stated that I should "not be writing bad checks" "that it is illegal." I explained to her they were not bad checks because I made the "cash" deposit and it did not show up. But the balance was available for me to use with my check card.
Now, does that make alot of sense? It would not cover my checks, but it was available for me to use with my check card. So, my husband got to looking at the statement and they had put all "large" bills through first and then the "small" bills (I believe another major bank got in trouble for this already). If the small bills would have hit first I would only had one check for NSF but instead Southtrust caused me two. The money was there, but because the deposit was not made prior to 2PM it did not show up. The funny thing to me CASH is CASH whether I make a deposit at 2PM or at 4:59PM. It should have showed up.
So needless to say I am waiting on a response from the "Branch Manager." I was not satisfied at all with customer service. Customer Service is about the "Customer and Satisfaction."
Dana
Franklin, Tennessee
U.S.A.
So, I called the Bank explaining what happend and that I have never done this before, and the lady I spoke with, Sorry I can't refund this back into your account. So, I was upset. I went to see her and have her expain to me why she could not do this and of course she was on a conference call. When I returned to work she called me and said I am sorry but because of the "balance you hold I can not refund this money, I could send it to Birmingham but they would reject it b/c of the balance you keep." She also stated that I should "not be writing bad checks" "that it is illegal." I explained to her they were not bad checks because I made the "cash" deposit and it did not show up. But the balance was available for me to use with my check card.
Now, does that make alot of sense? It would not cover my checks, but it was available for me to use with my check card. So, my husband got to looking at the statement and they had put all "large" bills through first and then the "small" bills (I believe another major bank got in trouble for this already). If the small bills would have hit first I would only had one check for NSF but instead Southtrust caused me two. The money was there, but because the deposit was not made prior to 2PM it did not show up. The funny thing to me CASH is CASH whether I make a deposit at 2PM or at 4:59PM. It should have showed up.
So needless to say I am waiting on a response from the "Branch Manager." I was not satisfied at all with customer service. Customer Service is about the "Customer and Satisfaction."
Dana
Franklin, Tennessee
U.S.A.
3 Updates & Rebuttals
PD
Columbia,South Carolina,
U.S.A.
That's How Banks Do It - Get Used To It
#2Consumer Comment
Fri, February 20, 2004
Unfortunately, most banks have a 2:00 deadline for deposits to be credited that same day. If your deposit goes in after that time, it is not credited until the next business day. Most have signs posted telling you this, or it probably was in your banking agreement when you signed up for your account. It may not seem fair, but that's how it is. FYI: Wachovia now has gone to a 4:00 deposit deadline, if that helps you any. As far as how checks are processed, they always sort them in descending amount order in hopes of racking up the most NSF fees as possible. I know, because I used to work for a bank. I'm not defending the practice. It's a sneaky way of doing business. But that's how they make a lot of their money. So, plan accordingly because there is usually no getting around it.
Lourdes
Valrico,Florida,
U.S.A.
The same thing happened to me
#3Consumer Suggestion
Fri, February 20, 2004
The same thing happened to me with Bank of America. After over 10 years with them, they started charging me "overdraft" fees up to $400-500 a month!!! The have the same policy of paying the debits or checks. They pay the larger ones first and the smaller ones laters. They argument is that "most customers" appreciate have a mortgage or car check paid rather than a smaller amount check. All of this nonsense caused me to close the account after all these years and go to another bank that appreciates me. Always read the "availability of funds" disclosure that they give you when you open you account (but how reads all that stuff, right)so you know their practices.
Dana
Franklin,Tennessee,
U.S.A.
putting the funds back into my account
#4Author of original report
Tue, February 10, 2004
My husband went and met with the Branch Manager (on my behalf) and argued my case. She could not answer his questions, All she would say is, "I am sorry, I can not answer that question." He called her on Monday and she is "putting the funds back into my account" and apologized for what happened. So, for customer service (on my behalf) was not good. I felt she should have done that for me, but instead all she would tell me is no we can not waive the charges!
