- Report: #615733
Complaint Review: SovereignBank - Reading Pennsylvania
Reported By:
Maggie617 -
Somerville, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
SovereignBank
Client Relations Mail Code 10-421-CR1 PO Box 12646 Reading, Pennsylvania, United States of America
Phone:
1-877-768-2265
Web:
Sovereign Bank.com
Categories:
Business Rating:
(0)
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SovereignBank Client Relations Charged insuffient funds with 2 over Drafts to my account after I deposited money to cover for the charges that were put on my account from Melaleuca That I did not give permission to take money from Reading, Pennsylvania
I was charged with 2 overdraft fee's of 35.00 from Sovereign Bank for insufficient funds. But on that day that the purchases were made and put on my account I went to the bank and depoisited 50.00 in the macine with my debit card which left me an amount on my bank slip saying that I had .01 in my account, The next morning when I checked my checking account on SovereignBank.com I had been charged the 2 over draft fee's that should not have been on my account. I went to my bank and spoke with a bank employee who checked my account and seen that client relations had charged these 2 fee's. The Bank employee than called customer Service stating that there was nothing she could do for me and did not know why I had been charged either since she was the one who told me the day before that if I deposited the 50.00 in my account I would be fine. When she spoke to customer service they said I was charged the fee's on my account because the money had to be put into my account by 3:00 PM that Day. She then responded to customer service that she did not even know that her own bank had a cut off time of 3:00 PM to put money in to cover before they charged a fee. She Than stated that I had a receipt for June 3 rd that it was put in on the 3rd of June and on my slip I had also shows that date June 3rd and on my account on the internet they had the 4th of June that it was deposited. Customer service than told the bank employee that the cut off time of 3:00 Pm was on a sticker outside at all there ATM machines which I than told the bank employee that there was not a sticker stating this at there ATM Machine. Customer service would not take off the over draft fee's for 70.00 and then also before I had recieved my notice in the mail that came on the 8 th of June stating that if the fee's were not paid as of the 6th day my account would be charged another 5.00 and was charged on my account due to my work check was not going to be depoisited until the 11th of June and I did not have the money to put for there over fee charges. I also have taken pictures of 3 ATM machines in 3 different areas in my city and none of these ATM machines have stickers to tell you any cut off time and also I have spoken with another employee at the same Sovereign Bank That I went to and always deal with and that other bank employee also stated that she never knew that they had a cut off time either, I am now out of 75.00 and would like to get my money back. Margaret of Somerville, Mass
