spaguy4u
Tescott,#2REBUTTAL Owner of company
Mon, March 02, 2015
i belive there are several facts left out that make this seem severly one sided.
by her own statement the customer bought a used product but feels that she is owed a new product becouse it broke? thats like telling a car dealer he owes you a new car becouse the used one you purchsed stoped running.
if she did indeed purchase a used spa it would have been in a as is situation wich we disceraged people from doing to avoid these types of issues however some people are determined to be penny wise and dollar foolish and think they can save a few bucks then complain when it isnt what they really wanted.
of the three thousand spas we sold over the course of ten years we told each and every customer the exact same thing 1. we will deliver it to your flat level location as long as the spa will fit without any obsticals. 2. we will hook up your EXISTING elctrical supply to our unit.
this customer is complaining that it cost her money to have a electrical service installed for the hot tub she purchased!!! becouse SHE DID NOT HAVE ANY electrical service for a spa and thinks that that is part of the cost that equals her getting a new spa lets all run to the car dealer tell them they owe us a new car becouse we have to put gas in the old one!!!
she also says that we did not put plastic under a gravel driveway, but then states that we would not provide the service to her becouse she had an account ballanceim cunfesed we did it poorley but we didnt do it????
i have to say i still cary an A+ rating with the BBB as well as a five star rating on angies list
i am starting to wonder if we even actually are the company that did or did not service this customer as confused as she seems to be with the facts it may have been someone else.