- Report: #1419787
Complaint Review: Spectrum - Arlington Texas
Reported By:
LaToya -
Arlington , Texas, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Spectrum
Arlington, Texas, United States
Web:
N/A
Categories:
Business Rating:
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Spectrum Time Warner Cable BEWARE BEWARE BEWARE!!!! Arlington Texas
Beware before you sign up for services with this company. They will blantantly lie to you about the services you will receive. They will tell you that you will get services you can't even use until months later! WHAT?!!!!...I was told I would be receiving services for about $100 per month and I wouldnt be billed untll the following month. To my surprise I just so happened to go online to get the customer service number because my internet keeps cutting off, only to find I have been billed 2 months for a service I haven't even had for 26 full days...WHAT?!!!!!! Then when I call the rep to inquire about why I have a $312 bill for a service that isn't even working properly, I'm told...Oh yeah we pre-bill you, but that is NOT what your sales rep informed me of before I had services installed!!!! And to add insult to injury the only compensation they can offer for their mistake is that I still have to pay for my 2 month bill , ang that this is a coaching opportunity.....ARE YOU KIDDING ME???!!!.....WTH happened to customer service? This company obviously does not give a flying crap about their customer's satsifaction, they are just trying to collect as much money as they can, regardless of their customer's needs or concerns regarding their business practices. So I advise BEWARE!!!! BEWARE!!! BEWARE!!! You may do better with a ROKU stick....I can guarantee it will not be as much frustration involved, or as much money!!!!!!!!
