- Report: #1377856
Complaint Review: Spectrum - Nationwide
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Author Not Confirmed
Why?
Spectrum
Nationwide, USA
Phone:
844-793-0302
Web:
Spectrum.com
Categories:
Business Rating:
(0)
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Spectrum Switched Plan, withheld less product, have TP pay more to get me back to where I was National - Cust Setvice in S Caroline - service in Nationwide
Cable bill went up $20, called to ask why. Told Time Warner "deal" was no longer available. Spectrum plan would give me a new modem, faster internet - only changes mentioned. New Spectrum plan was $5 less than TWC same plan without the "deal" so I should change over. Made sense, so I did. Next day, phone didn't work and far less TV channels available; many my favorites. I called back; told to have the plan I had before it would cost me another $25. $40 more than my TWC bill. They apologized I wasn't told about the Channels but I couldn't go back to my old plan. They also told me I didn't need a new modem but they could see one was mailed out and I needed to return it. The fact my phone didn't work was a coincidence. Bait and switch plan to move me to Spectrum then have to pay more. Plus the inconvenience of having to return their modem or getting charged for that too.
