- Report: #1373429
Complaint Review: Spectrum - Nationwide
-
Author Not Confirmed
Why?
Spectrum
Nationwide, USA
Phone:
1-855-243-8892
Web:
www.spectrum.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spectrum Time Warner In my opinion they are THIEVES Oversell Internet Capacity, refuse to replace defective equipment, and false advertising Austin Nationwide
For starters they OVERSELL INTERNET CAPACITY, WON'T REPLACE FAULTY EQUIPMENT, FALSE ADVERTISING OF INTERNET SPEED and WI-FI Capabilities.
After dealing with a modem that would slow down, error out and reset for over a year they FINALLY replace the modem that had been bad. I had begged them to replace it for months when they would come out and the other day after they were out for the third time in a week they replaced the modem - and viola - getting the 300MB download speed advertised and paid for. I had been accustomed to only getting a little over 100MB plus all the dropouts when it would reset.
I have printouts where in the course of a few hours it would get over 8.4 MILLION unrecoverable errors on the 16 download channels. Then the counter would reset to zero after it rebooted itself and within hours have sometimes millions of more uncorrectbles and at best several hundred thousand.
They didn't want to make any adjustment for this - though they lied saying they would credit $25 for my inconvenience - never mind the months of modem rental fees for a busted modem they refused to replace and the slow speeds and disconnects.
And don't even want to go into the cable boxes rebooting all the time and Whole House DVR not working on boxes without a reboot and HBO on demand and Showtime on demand giving error codes on a regular basis for days on end no matter how many times rebooted.
Now, let's talk about OUTRIGHT THEFT regarding the Intelligent Home. They first tried to add on an additional month to the contract end date. Once they had to concede that they were wrong on that date it gets even more outrageous.
I am out of contract on the 27th of this month. So I wanted to disconnect on the 27th or 28th whatever the first date that would fulfill the contract. However, I am not allowed to return the Touchpad control or the dedicated Netgear router for the (un)Intelligent Home because they must send someone out to make sure it is properly disconnected.
Now the touch pad is simply plugged into an electrical outlet and the router is plugged into an electric outlet and connected to their internet modem/router via cat 5 cable. But, they have to send someone out to do this...
However, they can't send someone out on the 27th or 28th. They can do it on the 25th in which case I will be billed $10 Early Termination Fee OR they can come out on the 31st and bill me for the service through the 31st for even more money. They need to be sued and sued real good. I am hunting for an attorney starting tomorrow.
I could generate pages of instances they should be sued for.
