- Report: #1439840
Complaint Review: Spectrum - Other
-
Author Not Confirmed
Why?
Spectrum
Other, United States
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Spectrum Time Warner Charter Lied about service
I went online to see who offers internet to my area. Spectrum website said they don't, but to call to find out when services may be avaiable. I called Spectrum. The girl I talked to said service was available and someone would be coming between 8 - 12 on Monday to set service up. She told me the price and sent a confirmation email.
Monday comes, I called to verify someone was coming. I have always had issues with cable companies. I was on hold for 15 minutes before the sales rep transferred me to another department. After 5 minutes with the other department, she said Charter doesn't offer serivce in my area, but Time Warner does (all part of Spectrum). She transferred me to Time Warner. The lady at Time Warner told me they do not offer service to my area.
BE WARNED! Never cancel your current phone/internet/cable services until AFTER the new one is set up. If you call Spectrum, they WILL lie to you!
