- Report: #1464873
Complaint Review: Speed Queen - Taylors South Carolina
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Speed Queen
10 Wayne Drive Taylors, 29687 South Carolina, United States
Phone:
8643228620
Web:
https://www.speedqueen.com/
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Speed Queen I purchased in June 2015 the Speed Queen washer and dryer as they were advertised as durable and lasting 25 years. Unfortunately in June 2018 there was a problem with the pulley being worn out.Taylors South Carolina
In June 2015 I purchased a Speed Queen dryer as well as a washer since they were advertised as durable and lasting up to 25 years. Unfortunately in July 2018 the dryer had problem, which I later was because the pulley was worn out. Speed Queen paid for the part and the labor to repair.
However, on October 2, 2018 the dryer was not heating. I called Speed Queen and was informed the warranty could not be extended and they would only pay for a part if needed. I called the appliance store where the dryer was purchased and they said they called Speed Queen in my behalf without any change in Speed Queen's position.
I had to pay a repairman to come and apparently there was an imbalance. When Speed Queen sent an e-mail inquring about the problem, I advised them of this. They replied that I should not bother them in the future if the problem did not involve a part.
A 3 year old machine advertised as durable and being able to last 25 years has two problems develop within a few months. This is not durability.
