- Report: #1437475
Complaint Review: Spinnaker Resorts - Ormond Beach FL
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Spinnaker Resorts
Ormond Beach, FL, United States
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Spinnaker Resorts Deceptive practices Ormond Beach Florida
12/31/16 I received a phone call offering a vacation in my choice of Spinnaker resorts. It was an "end of year special offering" and I bought this 4 night vacation to be taken at Ormond Beach FL. The extra offerings were $100 cash, meal tickets, and voucher for cruise. I checked the online pictures of the Spinnaker resorts that I was led to believe I would be staying at. Once arrived at the location, we were told that our room was down the street. We were placed in a 2 star hotel, Best Western.
Our vacation arrival date was 4/6/18. We arrived at the meeting scheduled the next day. The Spinnaker representative was cordial and respectful. He listened to my complaints about being misled. We spent a significant amount of time and money with flights, rental car, etc. I felt this company and or marketing folks used a bait and switch tactic by presenting their beautiful hotel as the actual hotel we would be staying in and then placing us, and most likely others, in a substandard hotel.
We did receive the $100 check from Spinnaker as well as food coupons and cruise voucher. It remains to be seen whether the coupons and voucher will have value as expected.
I also purchased a vacation package for my daughter and her family. Their vacation is in Spinnaker NC resort. It should be interesting to hear what hotel they are placed in. Even though the online pictures that the marketing rep referred to are quite beautiful, I'm certain that they will also be placed in some 2 star hotel down the road from that expected hotel.
Lesson learned. Hope others will not fall for this deceptive marketing method.
