Timmieshia
East Point,#2Consumer Comment
Wed, May 14, 2008
I also had an issue with this airline recently!!! Horrible customer service!!! I was hung up on repeatedly, my husband called and got in to a heated argument over the phone, and we even threaten to sue. They lost my bag as well, I traveled from Tampa to Ft.Lauderdale, Ft. Lauderdale to Atlanta. My bag was missing for 2 days. They lied and said there was no way of tracking my bag, but when a manager finally got tired of me calling (every hour) she informed me that the last time it was scanned, it was in Ft. Lauderdale. When I finally got my bag 2 days later, it was in Puerto Rico. I even called there "Corporate Office" which never answered the phone or had a busy tone. I have yet to hear back from them after i left a message. I filled a complaint with the BBB in Florida and with the Federal Trade Commissions online. Now I'm seeking a refund for having to pay to check my bag in, which ended up getting lost anyway, and a reimbursement for the items I had to replace while my bag was missing. I HATE this company and this was my 1st time riding this airline!!!
MARIA
GLENDALE,#3Consumer Suggestion
Sat, March 06, 2004
I advise you to file a report with the Better Business Bureau. Go to BBB.org. Then send Spirit Air a written certified letter stating everything you have been through. Tell them in writing that a free ticket is not acceptable considering the amount of your loss. Also let them know that you will not hestitate to contact your lawyer and are ready to file a suit against them for not attempting to re-imburse you for your loss. If all else fails, you should contact the Attorney General or local Senators office as they will be able to give you further info. and help. Good Luck! You said your CC machine was also in the bag, contact the company to see if they can help you.