- Report: #1214495
Complaint Review: Spokeo - Internet
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Author Confirmed
Why?
Spokeo
Internet, USA
Web:
Spokeo.com
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Spokeo Reverse Phone Lookup Scam - Useless Information Sold as "Profile" Internet
I attempted to search an unfamiliar phone number that had appeared on my cell phone caller id on this company's website, and after telling me at the outset that the owner's name and address were "available", and taking $9.95 from me (VISA debit card) for the search, they told me that the only new information they could provide is that the owner is "male".
I reported this bit of underhanded chicanery to their so-called "CustomerCare" e-mail address but I have not received any response.
2 Updates & Rebuttals
Matter Resolved - Apology Accepted
#2Author of original report
Tue, March 10, 2015
Thank you for your apology, which is accepted, and your refund. This matter is now resolved as far as I am concerned. I do understand the risks involved in a transaction of this nature. What particularly annoyed me, however, was the initial statement on your site that name and address information was available on the reverse phone lookup when in fact it was not. Over all, however, as stated above, I now consider the matter resolved.
Spokeo
Pasadena,California,
USA
RE: Reverse Phone Lookup Scam
#3UPDATE Employee
Tue, March 10, 2015
I see that you have already been refunded $9.95 to your original payment method. I'm sorry to hear that our service did not meet your expectations. Our phone listings typically can provide more information. However, certain numbers are simply not found in our phone directory and may not yield full or accurate results.
Our Terms of Use states clearly that we are a People Search Engine, and do not create, maintain or modify any of the information you see. Instead, this information is gathered from a multitude of sources, such as social networks, public records, phone listings, marketing surveys and more. For this reason, we cannot guarantee full or accurate information for every name, phone number or email address you search for, as the results vary so much from person to person. Spokeo's data reflects that of the original sources, and our engineers are working hard on new algorithms to improve our data accuracy. I do apologize again for the inconvenience.
