- Report: #1395622
Complaint Review: Spokeo - Internet
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Author Confirmed
Why?
Spokeo
Internet, USA
Web:
https://www.spokeo.com/
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Spokeo spokeo.com/ Bait and switch Internet
The front page offered a trial 6 month offer at 4.95 to get "access to addresses, unlock information" for someone I am trying to locate. I was billed for 29.70. I contacted them right away and was refunded $14.95, and I had to argue to get the rest refunded. This is a bait and switch operation.
1 Updates & Rebuttals
Spokeo
Pasadena,California,
USA
Spokeo Subscriptions
#2UPDATE Employee ..inside information
Mon, August 28, 2017
Dear Spokeo Customer,
Please allow me to explain about Spokeo. We are a search engine that specializes in finding people. Many of our customers have had the opportunity to reunite with lost family, friends, and loved ones, and that is something we are proud to be a part of. When someone signs up for one of our services, the payment page will display a price much like the one you saw at $4.95. This is actually the average amount it would cost to use Spokeo's services on a monthly basis. The details of exactly how much someone will be billed is displayed in our Terms of Use disclaimer. In your case, for example, it states clearly that you would be billed $29.70 every 6 months until the subscription is cancelled. In addition, the information is included in the confirmation receipt sent immediately after payment, as well as in our Terms of Use.
We also provide 24/7 support to our customers either by email, or by contacting our Customer Care department via phone at 888-271-9562. Our Customer Care Representatives are more than happy to assist any of our customers with any questions or concerns they might have regarding Spokeo.
Thank you,
Spokeo
